Management and Program Assistant
What you'd do
The position is a primary member of a team responsible for providing operational support to the Medicine Health Care Group and Inpatient Medicine, VA Long Beach Health Care System. The incumbent will be responsible for administrative functions in assigned sections of Medicine Health Care Group and Inpatient Medicine through effective utilization of all available resources to provide the best possible patient care
Major duties
Duties included but are not limited to the following: Assisting Business Manager and Medicine Admin Team to develop and maintain standards of work and policies related to duties and procedures. Assists in developing new or modified administrative program policies, regulations, goals or objectives; identifies data required for use in the management direction of programs; develops management and/or program evaluation plans, procedures and methodology. Monitors status of service projects and recommends reallocation of resources as needed. Conducts studies of employee/organizational efficiency and productivity and recommending changes or improvements in organization, staffing, work methods, and procedures. Troubleshoots pay issues with staff and works with Fiscal and HR to resolve these issues. Utilize a variety of data sources and pull various reports to monitor and track key performance indicators and quality metrics for the department, i.e. HR onboarding turnaround time, equipment procurement turnaround time, develop system for monitoring timeline, contract requirements being met and renewal/option year utilization, creates and/or maintains a visual management system (i.e. charts, graphs etc.) related to metrics and tracking systems. Ensures the accuracy of the data being processed by performing routine and non-routine audits. The audits may be performed on source data from financial reports, VISTA or VHA financial systems. Independently collects, reviews and analyzes statistical data from various automated data systems used by VA. Develops analytical tools to identify, format and reduce data for analysis, to provide information to management in an easily recognized format, or to assist other analysts and staff. Acts as a liaison between Inpatient Medicine team and support services within the medical center which play a major role in management and program functioning (Environmental and Management Services, Logistics, BioMed, IT). Meets the needs of customers while supporting VA missions. Consistently communicates and treats customers (Veterans, their representatives, visitors, and all VA staff) in a courteous, tactful and respectful manner. Provides the customer with consistent information according to established policies and procedures. Handles conflict and problems in dealing with the customer constructively and appropriately. May be responsible for representing Inpatient Medicine at service staff meetings, facility-based meetings or committees, providing training and education, completion of special projects and/or reporting such as Performance Improvement Rapid Improvement Events (RIE) and Value Stream Analysis. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday-Friday, 8:00 a.m. to 4:30 p.m. Virtual: This is not a virtual position. Position Description/PD#: Management and Program Assistant/PD13925O Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/03/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience in using data analysis to improve outpatient healthcare clinic operations, access, and productivity. Experience in streamlining healthcare administrative procedures, clinic workflows, and reports to meet program and regulatory needs. Experience in independently completing healthcare administration projects and presenting results to clinical and administrative leaders. Experience in supporting provider credentialing and privileging, including OPPE/FPPE monitoring and documentation. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Before you apply
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