Supervisory Pharmacy Technician
What you'd do
This position is located within the Veterans Affairs Health Care System Pharmacy. The certified GS-9 Pharmacy Technician Supervisor is responsible for the supervision of all Pharmacy non-pharmacist technical staff and volunteers.
Major duties
Major duties include, but may not be limited to: Develop the work schedule, plan and grant leave and rotate duties of the pharmacy technician staff. Assures that personnel are scheduled in such a way as to provide consistency of coverage and to accommodate planned leave and promote employee morale, is responsible for tracking and submitting pharmacy technicians time biweekly, Effectively manages technical staff to assure workflow is optimized within assigned service area. Coordinate day-to-day maintenance and operation of pharmacy area equipment and automation. Oversee the narcotic vault(s) and other specialty areas as required and assigned and assigned. Support with infusion services staffing, ancillary needs, as required and assigned. Assist with the development of performance standards that are realistic, challenging, and supporting the organizational mission, vision, and goals. Assists the Chief of Pharmacy in interviewing and selecting new employees and candidates for promotion and/or reassignment. Review on annual basis each subordinate's competencies and complete performance evaluations for subordinates. Recommend counseling and disciplinary action based upon conduct under the supervision of the Chief of Pharmacy Supervisor with guidance from Employee Labor Relations. Prepare various management reports as delegated to include, but not limited to: High-cost drug inventory, ward stock, automation, competency, and controlled substance reports. Assists pharmacy supervisors and staff to identify areas of duplication of efforts and develops solutions to streamline processes, reduce waste, save costs, and improve patient care. Develop and implement necessary administrative audits such as wait time audits and workflow analysis. Assists in preparation of national, local, and special accreditations of pharmacy service. Other duties as assigned. Work Schedule: Assigned tours Monday - Friday between 7:00 am - 10:00 pm, potential for weekends and holiday tours. Telework: This position is remote. Functional Statement #: 000000 / Supervisory Pharmacy Technician Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized
What you need to qualify
Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Education or Experience: None required. Certification: For positions above the full performance level, the employee must pass a national certification exam and hold an active national certification through either: Pharmacy Technician Certification Board (PTCB), Certified Pharmacy Technician (CPhT). OR, National Healthcareer Association (NHA), Certified Pharmacy Technician (ExCPT). English Language Proficiency: Pharmacy Technician candidates must be proficient in spoken and written English to be appointed as authorized by 38 U.S.C. § 7403(f). Grade Determinations: Supervisory Pharmacy Technician, GS-9 Experience: One year of progressively complex experience equivalent to the lower grade level. Knowledge, Skills and Abilities (KSAs): In addition to the experience above, the candidate must demonstrate the following KSAs and meet any additional KSAs for the assignment, if indicated: Expert knowledge serving as a key resource advising others in their particular specialty area or section of the pharmacy (such as procurement, sterile compounding (USP compounding standards), controlled substances DEA, automation, clinical pharmacy, lead tech, contact center, etc.). Skill in analyzing data for self-driven (independent) performance improvement projects, workload analysis and statistical reports. Skill in solving problems and implementing corrective actions to maximize outcomes in their program area. Ability to maintain special accreditations and prepare for national reviews/inspections (e.g., The Joint Commission, Inspector General, American Society of Health System Pharmacists®, controlled substance inspections). Ability to develop training programs and material for orientation, competency development and educational needs for regulatory requirements within the specialized pharmacy program area. Skill in interpersonal relationships in dealing with employees, team leaders and managers. Ability to utilize staffing methodology principles to determine adequate staffing to coordinate and manage workflow and work activities within pharmacy. Preferred Experience: Outpatient pharmacy and/or clinical contact center leadership experience. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-9. Physical Requirements: See VA Directive and Handbook 5019, Employee Occupational Health Service.
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