Support Services Specialist
What you'd do
The Office of the Assistant Secretary for Administration and Management (OASAM) provides the infrastructure and support that enables the U.S. Department of Labor (DOL) to perform its mission. OASAM provides leadership and support for information technology, human resources management, procurement, business operations, safety and health, space management, civil rights, emergency management, security, budget, and performance.
Major duties
Selectee(s) will report to an assigned DOL office location on a regular basis and may be eligible for telework as determined by agency policy. This is not a remote position. Offices are located in Boston, MA; New York, NY; Philadelphia, PA; Atlanta, GA; Dallas, TX; and San Francisco, CA. Advertised salary reflects the pay range for the above locations. Upon selection, salary will be set in accordance with the selectee's assigned duty location. This position is located within the OASAM, OFO, Division of Space and Facilities and provides space management and administrative services advice to DOL customer agencies and employees outside of the National Capital Region. Major duties for this position include but are not limited to: Plan, manage, and oversee complex space and facility projects to ensure timely completion and compliance with customer requirements, federal regulations, and project objectives. Serve as the primary liaison with the General Services Administration (GSA), customer agencies, contractors, and other stakeholders to coordinate space planning, construction, renovations, and relocations. Develop space layouts, workplace designs, and project documentation while ensuring compliance with federal space standards, accessibility requirements, and building codes. Manage furniture, telecommunications, security, and facility improvement projects to support agency operations and workplace modernization. Prepare Statements of Work (SOWs), Reimbursable Work Authorizations (RWAs), procurement documents, cost estimates, and project schedules for facility and space initiatives. Monitor project progress, conduct site inspections, resolve project issues, and ensure contractor performance meets quality and contractual requirements. Advise management on space management policies, facility planning, workplace design, and regulatory requirements while recommending effective space solutions. Conduct strategic space planning and utilization analyses to optimize space, improve operational efficiency, and support future organizational needs. Perform cost analyses, develop funding estimates, and recommend cost-effective solutions for space, construction, and facility projects. Maintain space management records, prepare reports and briefings, and represent the Department in meetings and negotiations with GSA, customer agencies, and other stakeholders.
What you need to qualify
You must meet the Individual Occupational Requirements and Specialized Experience to qualify, as described below. Individual Occupational Requirements: Applicants must have one year of specialized experience equivalent to at least the next lower level in the normal line of progression that demonstrated knowledge of the methods and procedures for providing or performing a variety of functions and services applicable to the position to be filled; ability to plan, organize, and control work involving diverse activities; ability to gain cooperation and coordinate the work of others; and skill in oral and written communications. Examples of qualifying specialized experience include: Management analyst or technician or other work that included study, analysis, or evaluation leading to the development or improvement of managerial or administrative policies, practices, and procedures. Administrative officer or assistant, budget administration, program analysis, or other work that demonstrated knowledge of an organization and its functions, and the ways in which support services can facilitate the work of the organization. Office management experience that included responsibility for directing a variety of support services such as typing, mail processing, purchase of supplies and equipment, etc. Secretarial work that required monitoring and coordinating administrative and processing work of subordinate elements through a system of internal procedures, controls, production, progress reporting, etc., to insure the efficient operation of an organization. Military experience that included responsibility for directing a variety of support functions such as communications, property management, mail service, facilities and equipment maintenance, etc. Specialized Experience: Specialized Experience is the experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform the duties of the position successfully, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the federal service. For this position, the next lowest grade is GS-11. Candidates must demonstrate ALL the following examples of specialized experience: Experience providing a variety of administrative support services in the areas of space and facilities management. Experience planning and monitoring activities of projects to ensure conformance with schedules and to monitor progress and budget. Experience in oral and written communications and interpersonal relations to facilitate project meetings, provide and explain project recommendations, resolve conflicts, and maintain effective relationships with customers, stakeholders, and others. Experience providing customer service by responding to inquiries, resolving administrative issues, and delivering support to a diverse customer base. Education: There is no educational substitution at this grade level.
Before you apply
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