Health Technician (Telehealth Clinical) Advanced
What you'd do
This position is located in Brunswick CBOC - Supply, NC. The Health Technician (Telehealth Clinical) - Advanced provides high level support, training, and advanced management of telehealth operations and is typically stationed at a clinical care delivery site (VA Medical Center, CBOC, VA Outreach Clinic, etc.), with duties that may require travel.
Major duties
Total Rewards of a Allied Health Professional Major Duties: - Coordinating, installing, maintaining and managing the inventory of telehealth technologies including hardware and software with assistance of Biomed and IT; - Providing established standardized competency based training, guidance and information on the use of advanced telehealth technologies to patients, staff, and providers; - Providing established standardized competency based training for telehealth technology, facilitating interactive simulations for clinical staff participating in telehealth programs; - Participating in performance improvement activities aimed at improving the efficiency of the patient telehealth processes; - Developing reporting procedures, sampling techniques and measurements at various points in the telehealth processes to identify/analyze inherent weaknesses in work and procedures; - Coordinating clinic set up and monitoring of workload capture and issues for assigned patient and provider clinics including telehealth resource based scheduling; - Supporting designated complex telehealth programs that require advanced technical skillsets'. Work Schedule: Full-Time; Monday - Friday 0730 - 1600 Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not available Virtual: This is not a virtual position. Functional Statement #: 000000 Permanent Change of Station (PCS): Not Available
What you need to qualify
Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: Citizenship: Citizenship of the United States in accordance with 38 U.S.C. 7402(c). Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency: In accordance with 38 U.S.C. 7403(f), no person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. Experience and/or Education: One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician. OR Four academic years above high school leading to a bachelor's degree with courses related to the occupation. OR Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field; OR Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces. Grade Determinations: To qualify at the GS-7, in addition to the basic requirements for employment, applicants must also possess one (1) year of experience equivalent to the next lower grade level (GS-6) and demonstrate the following knowledge, skills, and abilities (KSAs): Ability to use independent technical judgement to analyze, evaluate and resolve problems. Knowledge of quality control and assurance procedures and principles of performance improvement. Ability to function effectively between competing priorities. Knowledge of proper maintenance and troubleshooting of telehealth equipment. Ability to work with a team to provide technical guidance, plan, organize, and coordinate activities of a health technician in order to effectively complete job duties of assignment such as distributing workload, monitoring the status and progress of work, monitoring accuracy of work. Ability to assist in Health Technician (Telehealth Clinical) development, outcome management, and strategic planning. Ability to perform successful knowledge transfer regarding the use of telehealth technologies. Applicants may qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Preferred Experience: 1. Recent, within the past 6 - 12 months of clinical experience with hands on patient care. 2. LPN, CNA, Health Technician with clinical experience within the past 18 months. 3. Demonstrate experience with telehealth related systems and clinical technology is preferred (ex. connecting with a clinical access station; using a telemedicine workstation with the different peripherals; switch from taking an anterior image to posterior pole images while using Telehealth systems. Using the different cameras, derma-scopes, adjust between the Telehealth systems when not to.). Experience limited to admin functions (ex. scheduling, coding registration, or other clerical duties) without hands-on technical support responsibilities is not considered equivalent. 4. Troubleshoot Telehealth equipment/systems from a technical aspect as well as mechanical. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. Physical Requirements: The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderately heavy items such as manuals, record boxes, equipment or assisting patients. The work requires above average agility and dexterity.
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