Program Support Assistant
What you'd do
The Office Automation Program Support Assistant provides administrative and technical support to the Administrative Officer (AO) and Chief Medical Officer (CMO) for all STVHCS Primary Care clinics. Support extends to all Primary Care outpatient clinics across South Texas as needed. Handles correspondence, travel, scheduling, meetings, calls, mail, provider calendars, timekeeping, recruitment support, & facility work orders. Supports staff across multiple clinics, trainees, and partner agencies.
Major duties
Administrative Support (50%) - Serves as primary point of contact; triages calls and routes mail requiring leadership action. - Prepares and reviews correspondence, ensures proper formatting, and maintains tracking systems. - Manages calendars for CMO and AO; schedules meetings, prepares agendas, and records minutes. - Coordinates training events, grand rounds, guest speakers, and high-level visits. - Oversees logistics for meetings, equipment, hospitality, and protocol support. - Maintains personnel records, files, and administrative documentation in accordance with VA policies .- Processes personnel actions, training, leave, and duty schedules; maintains time and attendance for 148 staff .- Tracks leave for clinic coverage, processes tour-of-duty changes, and resolves payroll issues. - Performs delegated patient advocacy duties as needed. Training & Operational Support (50%) - Serves as Training Coordinator; registers staff, tracks completion, maintains training records, and compiles reports .- Manages travel arrangements and maintains the monthly training calendar. - Maintains organized files, policies, directives, and reference materials. - Assists with data collection, report preparation, workflow improvement, and special projects. - Represents AO in meetings and supports management of training funds and policy updates. - Submits IT, engineering, and environmental work orders; coordinates facility maintenance and repairs. - Manages equipment requests, relocations, and supply purchases through SEPG/EER processes. Work Schedule: Monday-Friday, 8:00am-4:30pm Telework: This position may be authorized for telework, Ad-Hoc only. Telework eligibility will be discussed during the interview process. Position Description/PD#: Program Support Assistant/PD01191O Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/31/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: preparing and reviewing official correspondence; coordinating clinic operations such as scheduling, meetings, and reporting; and using VA automated systems like VATAS, Concur, TMS, and VISTA to manage personnel actions, training, timekeeping, travel, and equipment requests; coordinating training requirements, maintaining time and attendance, managing personnel and clinic files, and submitting and tracking facility support work orders. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Before you apply
Federal applications are different: your resume should be 3–5 pages and mirror the language of this announcement. Read our federal resume guide first — it's the #1 reason qualified people get screened out.
Don't miss the next one.
Get an email the moment a similar federal job opens — postings can close in as little as 5 days.