IT SPECIALIST (CUSTSPT)
What you'd do
You will serve as an IT SPECIALIST (CUSTSPT) in the IT Department of STRIKE FIGHTER WING PACIFIC STAFF.
Major duties
You will coordinate and manage the procurement, delivery, and life-cycle management of Communications and Information Systems (CIS) hardware and services in support of staff member technology requirements and requests for services. You will consult with customers to analyze and translate functional needs and issues. You will perform analysis of requirements and work methods to identify efficient and effective solution recommendations and alternative approaches or modifications. You will consult with Customer Technical Representatives (CTRs) and service providers to maintain advances in CIS services and to identify and/or develop nonstandard solutions to support complex end-user CIS requirements. You will manage the Telephone/Communications Service Request (TSR/CSR) and delivery process. You will ensure all requirements for Information Assurance and Cyber Security are applied to CSFWP managed systems in compliance with DoD, DoN, CPF, CNAF and CSFWP instructions and directives. You will prepare and maintain required systems configuration, certification and accreditation documentation. You will serve as the serves as the CSFWP Website, Portal, and Share Drive administrator. You will apply customer service and customer support principles and methods through oral and written communication techniques.
What you need to qualify
Your resume must demonstrate at least one year of information technology related experience in the federal service or private or public sector demonstrating the following four competencies, as defined:1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: Maintaining a database of assets for equipment tracking.2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include: Providing continuing technical oversight as Help/Work Desk technical point-of-contact.3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include: Instructing computer use and software applications either as a one-on-one or in a classroom.4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: Responding to system shutdowns, interruptions, failures and analyzes problems, to determine reasons and affects repair.In addition to the experience demonstrating the four competencies above, your resume must demonstrate one year of specialized experience equivalent to the next lower grade level (GS-07) or pay band in the federal service or equivalent experience in the private or public sector: providing information technology customer support services (installation, configuration, troubleshooting, customer assistance, training etc.) to ensure IT systems operate with reliability and efficiently for an organization. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment..
Before you apply
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