Program Support Assistant
What you'd do
The Veterans Health Administration (VHA) expands the provision of patient care beyond institutional settings, such as the Department of Veterans Affairs (VA) Hospital, by utilizing innovative telecommunication technologies to enhance care coordination and to proactively manage chronic pain to prevent healthcare crises.
Major duties
The PSA will perform administrative and technical support of the HT-RPM Program and assist with any future proposals/projects that are implemented. He/she will be under the direct supervision of the Telehealth Nurse Manager. Duties will be varied, non-routine, and consist of handling data and assisting with coordination of program patients. He/she will serve as a point of contact for program patients, medical center and VISN staff, community agencies. and various others who may contact the program office. He/she will attain and maintain computer skills (e.g., word processing, CPRS. VISTA, Excel, MS PowerPoint), communication tools such as MS Outlook, SharePoint access to input required Home Telehealth RPM data and will be required to operate web-based software for the program. Incumbent will manage consults per VHA Consult management procedures and schedule veterans accordingly. The incumbent will maintain a calendar of appointments for patients, meetings, conference calls, and other various scheduled activities. The incumbent will assist with coordination of meetings, and record minutes of various meetings pertaining to the program. The incumbent will be responsible for attaining and maintain basic competencies in operation of the telehealth equipment to assist in troubleshooting problems for patients, educating patients in the set up and use of telehealth equipment, answering questions for patients and staff. Performs other duties as assigned Work Schedule: Full Time, Monday - Friday, 8:00am - 4:30pm (subject to change based on agency needs) Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD113820 Relocation/Recruitment Incentives: Not Authorized
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/28/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05 grade level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: providing clerical or administrative support in an office, healthcare, hospitality, or residential support environment; maintaining records, logs, or automated databases by entering, tracking, and retrieving information; assisting with the scheduling, coordination, or tracking of programs or services, resources, or program activities; preparing or reviewing routine correspondence and reports to ensure accuracy, proper format, and completeness; providing customer service and responding to inquiries from diverse populations; and following established policies, procedures, and safety or sanitation guidelines. Applicants who have the 1 year of appropriate specialized experience, as indicated in the table, are not required by this standard to have general experience, education above the high school level, or any additional specialized experience to meet the minimum qualification requirements. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Before you apply
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