Administrative Specialist
What you'd do
The position is located in the Department of Veterans Affairs, Veterans Health Administration, Mid-Atlantic Health Care Network (VISN 6), Charles George VA Medical Center, Asheville, NC (CGVAMC). Charles George Veterans Affairs Medical Center (CGVAMC) is a Joint Commission accredited, tertiary referral, 1C facility that provides the full spectrum of health services to over 47,000 Veterans residing in a 23-county area of Western North Carolina.
Major duties
Duties include, but may not be limited to the following:Management Analysis Performs management analyses Research projects and provides advisory services on technical compliance Data integrity, and achievement of numerous and varied performance measures for Primary Care Service Line management and subordinate clinics Work reviews compliance and data integrity; includes numerous and varied performance measure activities, and PACT Team processes, with emphasis on systems redesign and improvement across local primary care sites Analyses, recommendations, and solutions are produced using a variety of tools including VSSC reports, Pyramid Analytics, VistA reports/program functions and Microsoft Office Resulting data includes trending and identifying gaps/discrepancies to assess program compliance and propose changes and/or improvements based on the completed analysis Conducts engineered time standard studies of clerical, technical and professional functions related to primary care teams and activities PCMM Coordination Management of patient panels in primary care through consistent use of PCMM supports system redesign and allows facilities to provide improved healthcare delivery for patients through their assigned PCPs and PACT teams within the system Ensures the integrity and accuracy of Asheville VA's PCMM database for Primary Care Works with clinic support staff, clinic managers, clinical service chiefs, CBOC, DSS, VISN and headquarters staff to maintain the integrity of this program and data and is involved in local reviews leading to recommendations that may impact PCMM application processes Provides input to the Primary Care Service Line, VISN and national program managers on process challenges, program issues, and other problems for correction and/or /improvement Establishes and manages PCMM team and position set ups for Primary Care and specialty PACT teams Sets maximum panel sizes (based on analysis of provider licensure, FTE, patient intensity, support staff, treatment rooms and specialty PACT adjustment factors), program clinical alert notification levels, and establishes preceptor to associate provider links Monitoring and maintaining provider profiles, monitoring panel sizes, oversight and correction of transmission efforts, and review/recertification of incorrect patient assignments, ensuring timeliness and accuracy of data input, monitoring tracking and management of any primary care Electronic Wait Lists (EWL) and identification and appropriate disposition of patients with duplicate PCMM assignments Provides advice to all staff involved with PCMM, troubleshooting, and coordinating processes Trains, directs, and assists Primary Care administrative staff in the assignment of patients to PACT teams and removal of patients from the database when discharged from Primary Care Appointment Management Clinic Profiles Establishes, monitors, and maintains clinic profiles for Primary Care. Advises medical/administrative staff on creating new clinic profiles or making changes to established clinics Proper configuration of clinic profiles in the Medical Center computer system has direct bearing on scheduling, flow, and processes within individual clinic, how workload is captured, and effective reimbursement of Medical Care Cost Finance (MCCF) funds Works with MCA staff and clinical services to ensure the clinic stop code information corresponds with the MCA stop code identifiers Coordinates with MCCF staff to determine if clinic services are billable and verifies with Health Information Management Section (HIMS) that the appropriate ICD-10 and CPT codes are entered on the electronic encounter form setup Ensures that Advanced Clinical Access is incorporated into all profiles within Primary Care Automated Data Processing Application Coordinator (ADPAC) Duties Functions as the backup to the ADPAC offering technical advice on VistA application(s), including associated menus, options, security keys, and files As necessary, is the liaison to OI&T on PCs, ADP equipment (printer, scanners, etc.), Microsoft Windows software, VistA applications, and related information technology issues Provides and or coordinates training on VistA applications Troubleshoots hardware and software problems using guidelines, procedures, and policies Establishes, monitors, and maintains the PACT Team clinic profiles for Primary Care Offers advice to the medical/administrative staff on creating new clinic profiles or making changes to established clinics Performs other duties as assigned. Work Schedule: Mon-Fri 7:30AM-4:00PM Virtual: This is not a virtual position. Position Description/PD#: Administrative Specialist/PD04437A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/03/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: knowledges of the principles, methods, and tools for automating, developing, implementing, or administering database systems; identifying and analyzing problems; uses sound reasoning to arrive at conclusions; finding alternative solutions to complex problems; distinguishing between relevant and irrelevant information to make logical judgements; identifying a need for and knowing where or how to gather information; organizing and maintaining information or information management systems; and working with clients and customers to assess their needs, providing information or assistance , resolving their problems, or satisfy their expectations, OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's or equivalent graduate degree; or 2 full years of progressively higher level graduate education leading to such a degree, or LL.B. or J.D., if related. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond bachelors degree. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
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