Health System Specialist
What you'd do
This position is in the Health Professions Education (HPE) Office. This position supports the management for establishing, maintaining, and evaluating the quality of HPE programs and the quality of care delivered by health professions trainees (HPTs) at the VA medical facility. This position will conduct and evaluate a wide range of program management and administrative duties to fulfill requirements related to VHA's academic mission and Office of Academic Affiliations (OAA's) strategic plans.
Major duties
Monitors and manages the onboarding and off-boarding activities of HPTs to ensure each individual HPT is qualified to train at VA, meeting the requirements of the affiliate training program and requirements for federal employment. Facilitates and validates information for the TQCVL and expedites approval process from the DEO through the VA Facility Director and verifies information prior to any HPT's appointment. The position may provide completed onboarding packages to HR for processing, but subsequent qualification review is not performed. As the SME, trains and guides affiliate staff in completion of the TQCVL including navigation of multiple data sources such as National Practitioner Data Bank (NPDB), List of Excluded Individuals and Entities (LEIE), and Selective Service System. Maintains various VA and local databases that consist of information related to HPT records, training, security background, academic programs, VA transfers, pharmacy prescribing authorization and licensure. Administers functions to expedite and coordinate the full spectrum of on- and off boarding services including, but not limited to PIV sponsor, fingerprinting, TMS account creation and management, electronic medical record access and IT network account creation. Troubleshoots individual problems, analyzes systems issues, to develop and present solutions for program and system efficiency. May serve on focus groups, integrated project teams and attend meetings related to VHA policy and processes, academic affiliations, clinical training, mandatory training, Cerner transition, and HPT processing. Directs, organizes, and coordinates administrative programs and information such as HR, personnel security, Office of Information Technology (OIT), and for mandatory training which support the in-processing of HPTs. Exercises initiative and collaborates across an interprofessional team of personnel and prioritizes complex and competing priorities Informs VA Office of Security and Preparedness, Human Resource Administration, OIT, Office of Electronic Health Record Modernization (OEHRM) and others involved in processes that affect or influence the outcome of HPT programs. Recommends, implements and leads process improvements for effective organizational process changes and HPE Office operations. Produces data and reports and translates data into meaningful management information such as number of HPTs processed by program, issues encountered, and annual OAA reporting. Facility reports directly effect OAA strategic plans and funding mechanisms. Provides training and materials or other tools for education leaders, clinical supervisory staff, and academic affiliates for the management of HPT programs. Utilizes information from the OAA annual Trainee Satisfaction Survey and other feedback mechanisms to monitor HPT satisfaction to enhance and increase efficiency of HPE program operations. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday, 8:00am - 4:30pm Telework: his position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Health System Specialist/PD99460S and PD99461 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/03/2026. You may qualify based on your experience and/or education as described below: GS-09 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience administering and manage onboarding and offboarding processes including the coordination of routine onboarding actions with HR, IT, Personnel Security, academic affiliates, and program staff. Utilizing and applying all aspects of the Account Provisioning and Deprovisioning Systems (APDS) Experience troubleshooting issues, analyzing problems, develop recommendations, enact process changes, and participate in program planning Conduct studies, prepare written reports, and deliver oral presentations to supervisors and program leaders Experience using information management and analysis software including spreadsheets, online portals, data tools, graphics, presentations, and flowchart software Review trainee documentation, assist in verifying qualifications for compliance with policies and maintaining records, update data systems, and support tracking of onboarding requirements Experience applying established policies, onboarding SOPs, and procedural guidance to assigned tasks OR Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a master's or equivalent graduate degree, or 2 full years of progressively higher level graduate education leading to such a degree, or an LL.B. or J.D. in a field related to this position that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation. OR Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond first year or 18 semester hours and specialized experience to meet total experience requirements. NOTE: If using education combined with specialized experience to qualify, a copy of your transcript is required. GS-11 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience independently managing the complete onboarding and offboarding process, ensuring all required actions are completed accurately and on time Utilize and apply all aspects of the Account Provisioning and Deprovisioning Systems (APDS) to initiate, coordinate, and finalize onboarding and separation actions Deliver high quality customer service by coordinating with third party entities and assisting with onboarding requirements, appointment actions, documentation needs, and process-related inquiries to ensure all pre employment and separation requirements are met Experience troubleshooting onboarding-related issues, identifying workflow problems and developing solutions and implementing process improvements to enhance efficiency and compliance Experience interpreting and applying policies, onboarding SOPs, and regulatory guidelines to ensure all onboarding and offboarding processes are performed accurately and consistently OR Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher level graduate education leading to such a degree, or an LL.M. in a field related to this position that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation. OR Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of graduate level education (in excess of the first two graduate years or 36 semester hours) and specialized experience to meet total experience requirements. NOTE: If using education combined with specialized experience to qualify, a copy of your transcript is required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
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