Program Support Assistant (Compliance Auditor)
What you'd do
The Program Support Assistant serves in a 1B complexity, affiliated, secondary and tertiary care VA Health Care System within the Corporate Compliance Section. The Corporate Compliance Section is responsible for identifying non-clinical organizational risks and developing plans of action for the approval of executive leadership that will avoid or minimize risk to the organization. The section conducts audits, analyzes data and completes investigations.
Major duties
Major duties include but are not limited to: Perform data entry, collection and validation for accuracy and abstract data from various sources to complete statistical reports. Computes totals on various statistics related to patient access, which includes Business Intelligence Service Line (BISL) Dashboard, Group Practice Management/Supervisory Appointment Tools (GPM/SAT) Suite, VISN 17 Datamart, SAIL, and VistA. Calculates the mean, mode, percentage and weighed averages. This may include graphing various reports for presentation to various employees, supervisors and/or upper level management. Conduct audits of a variety of areas that impact Veterans access to care. May conduct audits that are part of investigative or compliance actions and audits in the areas of business compliance, research compliance records management and privacy. Identify discrepancies and/or errors found during audits and communicate these findings to the Compliance Officer or the discipline-specific analyst for the area audited. Receives and responds to unclear internal and external inquiries which will be passed down and then reviewed by the Compliance Officer. Determines the general nature of the inquiry and independently responds to all administrative questions. Provide statistical analysis by individual section and service totals in regard to outcomes in access and scheduling accuracy. This will also include return to clinic order, consults, and recall reminder completion. Provides technical assistance in the development of corrective action plans and compiles information for presentation and reports. Provides training to various staff on the regarding scheduling errors, incorrect written text orders, open encounters, and open consults. Provides technical assistance based on the analyst review, they will list discrepancies and errors found during audits and will work with Services to correct based on VHA scheduling directives. Coordinate compliance activities under the direction of the Compliance Officer and will provide administrative support to the Compliance Committee. These duties could include coordination of logistics for fact-finding and/or other investigative actions. Perform other duties as assigned. Work Schedule: Monday - Friday; 7:30am - 4:00pm or 8:00am - 4:30pm Telework: Ad-hoc Only Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (Compliance Auditor)/PD013670 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/03/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: conducting audits in accordance with directives and compliance guidelines; validating data for accuracy; compile data into charts/graphs for review; create correspondence, audits, reports and graphs utilizing a variety of computer program; identify discrepancies and errors during audits; provide/submit requested information to ensure all due dates are met in a timely and satisfactory manner; perform data entry, collection, validation from varies sources to create data; experience with clerical and administrative procedures; use initiative to follow-up on action items and time-sensitive issues with appropriate staff members. Required: Driver's License - Must possess a valid, state driver's license. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Before you apply
Federal applications are different: your resume should be 3–5 pages and mirror the language of this announcement. Read our federal resume guide first — it's the #1 reason qualified people get screened out.
Don't miss the next one.
Get an email the moment a similar federal job opens — postings can close in as little as 5 days.