Telephone Operator
What you'd do
The Telephone Operator receives, interprets and directs a high volume of routine and priority telephone calls and responds to general inquiries from Veterans, families, visitors, community providers and health care system clinical and administrative staff.
Major duties
The Telephone Operator operates a computerized telephone system that has a 1400 line capacity. They handle in-coming calls for all Services of the Medical Center and, at times, for various personnel associated with Marshall University School of Medicine. Major Duties include, but are not limited to: Assists employees in placing long distance, commercial, and directory assistance calls as requested and completes all calls outside of the United States as required. Initiates 8 party conference calls form the console, as well as, preparing and setting up equipment for larger conference calls. Handles incoming and outgoing calls in rapid succession, while maintaining a positive response for information at the front window and telephonic response. Maintains a pager listing on Intranet, Home Page and VISTA and ensures listings are correct. Activates numerous emergency codes in event of an emergency or disasters. Follows the appropriate protocol for handling homicidal/suicidal callers. May serve as first point of contact for patients entering the Medical Center and resolves patient issues from throughout the Medical Center Daily assists Medical Center staff by releasing the employee's computer should multiple sign-ons occur. Maintains courteous and prompt assistance when directing difficult calls and uses personal judgement to complete these calls. Provides lost and found services for the facility including receiving, safeguarding, storing, and processing items turned in as found and eventual disposition of the property. Assists in fact finding and collection/compilation of data for special projects in the Business Office. Monitors various alarm systems, including Code Red, Code Blue, Rapid Response, Fire, and Telephone alarms. All other duties as assigned, pertaining to this occupation, to meet the needs of the Agency, Department, Facility, and/or Service. Work Schedule: Full-Time. Variable schedules to include weekends, weekdays and holidays. Tour of duty to be determined by Supervisor. Telework: Not authorized. Virtual: This is not a virtual position. Position Description/PD#: Telephone Operator/PD20292A Relocation/Recruitment Incentives: Not authorized. Permanent Change of Station (PCS): Not authorized.
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/04/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-04 position you must have served 52 weeks at the GS-03. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: EXPERIENCE: At least one (1) year of general experience that has equipped you with the knowledge, skills, and abilities necessary to perform the duties of a Telephone Operator GS-4. General experience is defined as progressively responsible clerical, office, or other work that indicates your ability to perform the duties of this position. NOTE: Experience must be fully documented on your resume and must include job title; duties; month and year start/end dates AND hours worked per week. ~OR~ EDUCATION: Two (2) years of education above the high school level for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained at an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation. ~OR~ COMBINATION: Equivalent combination of successfully completed post-high school education and general experience, as described above, which meet the total qualification requirements for this grade level. NOTE: Your experience must be documented in your resume and transcripts are required. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Before you apply
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