Program Specialist
What you'd do
This position is organizationally aligned in the Surgical Service Line located at the Edward Hines, JR. Hospital. The incumbent serves under the supervision of the Service Line Business Manager or his/her designee. The incumbent works closely with the other Program Specialist, in the formulation of projects, reports, strategic plans, resource utilization, needs assessments and assigned activities. Salary Ranges GS-9: $66,942 - $87,024
Major duties
Duties Include: Develops, modifies and administers training programs for the scheduling staff and supervisors throughout the facility and tailors training for local needs and specific areas. Develops, reviews, analyzes, implements, and conducts training based on facility needs and performs analysis of audit findings related to access to care, scheduling, consult management, insurance capture, recall reminders, return to clinic orders, open encounters, and clinic profile management. Conducts formal and informal in-service and continuing education programs based on identified needs and provides training to all staff with the ability to schedule, coordinate and utilize appropriate teaching aids when applicable. Responsible for the performance of reviews and audits, follow-up audits, and special audits generated by facility leadership, which are in accordance with VHA and generally accepted government auditing standards. Conducts extensive reviews and analysis of data from diverse sources, assembles information, and develops reports or presentations. Work Schedule: Monday-Friday: 8am to 4:30pm. Compressed/Flexible: Not Applicable Virtual: This is not a virtual position. Position Description/PD#: Program Specialist/PD13293O Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Preferred Experience: prefer 1 to 2 years of resident coordination experience.
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/31/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks . For a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience and/or education as described below: You will be rated on the following Competencies for this position: GS-9 LEVEL SPECIALIZED EXPERIENCE: Must possess 1 year of specialized experience equivalent to at least the next lower grade (GS-7) in the normal line of progression for the occupation in the organization that equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is in or related to the work of the position to be filled. Specialized experience includes: Working with clinic scheduling systems, programs and directives related to access to care, and computer-based medical systems. Performing reviews of information and data, running specialized reports, ensuring competency of scheduling processes, providing appropriate supervisors with recommendations for performance improvement, and tailoring training to specific needs. Designing and developing training presentations, plans, instructions, materials and aids. Writing effective and clear Standard Operating Procedures pertaining to materials being taught to staff. Developing and implementing quality and process improvement procedures and to perform auditing functions. OR GS-9 LEVEL EDUCATION: Successfully completed a Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related. (Such education must demonstrate the knowledge, skills, and abilities necessary to do the work and be directly related to the duties of this position). (TRANSCRIPTS REQUIRED) OR GS-9 LEVEL COMBINATION: Must possess a combination of graduate education and specialized experience as described above. (TRANSCRIPTS REQUIRED) Administration and Management Communication Education and Training Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is mainly sedentary with little need for physical exertion. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
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