GUEST SERVICES MANAGER
What you'd do
About the position: This position will be assigned to the Southern Pines Inn at Seymour Johnson AFB. This is a Regular Full Time position that is guaranteed 40 hours per week. Must meet state and legal age requirement for the sale of alcoholic beverages. Must be able to satisfactorily complete a National Agency Check with Inquiries (NACI). The incumbent must also be able to work a regular or rotating schedule that may include evening or nights, weekends, and holidays.
Major duties
1. Assists Lodging Manager in providing quality lodging services, which contribute to mission accomplishment and quality of life for a Mobile Defense community and is responsible for the efficient and economical operation of the Lodging Guest Reception, which includes both reservations and front desk operations. 2. Responsible for resolving sensitive guest situations on an individual basis through telephone calls, email, or special interactions. Converses and interacts with guests about complaints and directs other employees as needed or works directly with guests to resolve the concern. 3. Coordinates with Lodging Manager to establish and maintain budgets for departmental needs and staff development, incentives, and recognition items. 4. Plans, establishes, and schedules leave; sets performance standards; selects the most suitable applicants for vacancies, determines performance ratings and training needs; and prepares and recommends disciplinary actions. Advises and counsels workers on how to improve their performance and explains new work techniques. 5. Performs required Lodging management duties as needed in the absence of Lodging Manager to ensure operational continuity. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/13020810
What you need to qualify
Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 08/09/2026 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Experience demonstrating: Functional experience in front desk operations to include cashier and general office work for hotel/lodging facility. Skill using a property management system; communicating instructions (verbal/written); analyzing operational issues then developing and implementing solutions. Ability in resolving customer complaints; applying management methods and techniques (i.e., leading a team in accomplishing work; evaluating performance; creating work schedules, etc.). You will be evaluated on the basis of your level of competency in the following areas:
Before you apply
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