HR Specialist
What you'd do
Serve as an Account Manager/Project Manager supporting OPM's government-wide HR technology and talent management solutions. Partner with Federal agencies, vendors, HR staff, and technical teams to implement, improve, and sustain HR systems and services; manage project activities; analyze customer needs; provide consultation, training, and change management support; and improve HR operations and service delivery.
Major duties
As an Account Manager/Project Manager: Serve as the primary point of contact for assigned Federal agencies, providing strategic consultation, responding to customer inquiries, and building strong relationships to support successful use of Human Resources Solutions (HRS) products and services. Plan, coordinate, and manage implementation and enhancement projects by developing project plans, monitoring progress, identifying risks, and supporting change management activities to ensure successful adoption of HRS solutions. Provide business and technical consulting by analyzing agency requirements, recommending system configurations and best practices, and helping agencies optimize business processes using HRS products. Deliver customer engagement activities, including product demonstrations, training, workshops, and presentations to support implementation, adoption, and effective use of HRS systems. Collaborate with customers and internal stakeholders to identify enhancement opportunities, communicate product capabilities, resolve complex issues, and serve as a subject matter expert on assigned HRS products, including Core HCM, USA Staffing, USA Hire, and USA Performance May be responsible for developing statements of work, tracking project finances, managing billing, and determining pricing.
What you need to qualify
For the GS-13 : You must have have at least one year (52 weeks, full-time) of specialized experience equivalent to the GS-12 level in the Federal service (or comparable level of experience from outside the Federal service) performing ALL the following duties: Applying Federal human resources laws, regulations, policies, and best practices to provide guidance or develop solutions for HR programs or HR technology initiatives; Providing strategic consultation to customers, leadership, or stakeholders on Federal HR programs, business processes, or HR technology solutions; Delivering training or presentations on Federal HR programs, HR technology systems, or related business processes; Analyzing business requirements to recommend process improvements or system enhancements. For the GS-12: You must have have at least one year (52 weeks, full-time) of specialized experience equivalent to the GS-11 level in the Federal service (or comparable level of experience from outside the Federal service) performing ALL the following duties: Applying Federal human resources laws, regulations, policies, or business practices to support HR programs or HR technology initiatives; Providing customer service or technical guidance to customers or stakeholders regarding HR programs, business processes, or HR technology systems; Delivering training, presentations, or user guidance related to Federal HR programs or HR technology systems; Documenting business requirements or customer needs to support process improvements or system enhancements. Merit promotion applicants must meet the time-in-grade requirement as defined in 5 CFR 300, Subpart F. One year at the GS-12 level is required to meet the time-in-grade requirements for the GS-13 level. One year at the GS-11 level is required to meet the time-in-grade requirements for the GS-12 level. You must meet all qualification and eligibility requirements within 30 days of the closing date of this announcement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Before you apply
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