Program Support Assistant
What you'd do
The VA Greater Los Angeles Healthcare System is recruiting for (1) Program Support Assistant within the Ambulatory Care Services Department under the Veteran Experience Office (VEO). This position provides administrative support in connection with the functions of data analysis, change management, and data and records management as it relates to the Veteran or employee experience.
Major duties
Duties may include but are not limited to: Performs a variety of administrative and support type duties across areas such as administration, budgeting, records and file management, writing and transcribing VEO Committee minutes, property accountability, and reporting. Completing special projects that support program or policy development, which may involve collecting, assembling, and summarizing data, background information, and other materials from publications and additional sources. Provides essential clerical support to the Patient Advocate Office, contributing to the overall operation of the program. Obtains all required HIPAA clearances to allow the transmittal of facility data to VISN 22 for trending and quality assurance purposes and ensures that all data is transmitted in accordance with applicable cybersecurity requirements. Assists in the planning, reviewing, and reporting of data and statistical results, as well as data-capture processes for program or project studies. Receives and tracks consults and referrals for patients referred to VEO services, as well as for VEO patients referred to outside services. Provides responsive, professional, and courteous service to all internal and external customers, including Veterans, family members, VA staff, and community partners. Serves as the Timekeeper and is responsible for the preparation, maintenance, and timely submission of Time & Attendance reports for each assigned employee. Work Schedule: Monday-Friday; 8:00am-4:30pm Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD149650 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/05/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Specialized knowledge and skills fitting in a customer experience/relationship office. Knowledge with PowerPoint, Excel, Word and SharePoint. You will be rated on the following Competencies for this position: Accountability Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Typically, the employee may sit in a comfortable area to do the work. However, there may be some walking, standing, bending, and carrying of light items like papers or books. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Before you apply
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