Consumer Affairs Specialist, CG-301-12
What you'd do
This position is located in Division of Depositor and Consumer Protection (DCP), National Center for Consumer and Depositor Assistance (NCDA) Office and is responsible for assisting in the development, implementation, coordination and monitoring of the Corporation's deposit insurance education and outreach program.
Major duties
Serves as a primary point of contact for the NCDA-Deposit Insurance with the FDIC Call Center (located in the Division of Administration), which is responsible responding to written and telephone inquiries from bankers, consumers and others concerning complex aspects of the FDIC's rules and regulations for deposit insurance coverage. Supports the tracking, recording and monitoring of deposit insurance inquiries, consumer complaints and consumer protection inquiries in the Enterprise Public Inquiries and Complaints (EPIC) system, which is used by the Branch to record and track complaints and inquiries received from consumers, bankers, and others regarding consumer protection and deposit insurance matters. Helps the Section Chief and senior staff in the development of strategies and initiatives to increase awareness among consumers and the bankers regarding FDIC deposit insurance and the rules governing the amount of coverage provided for individual deposit accounts. Assists in identifying and implementing new means and methods for distributing deposit insurance information and tools to the public and banking industry. Aids in the research and development of written guidelines, brochures, and other resources developed to help bankers and consumers understand how deposit insurance coverage works. Develops and maintains professional contacts and working relationships within and outside the Division to assist in the gathering of information, research and evaluate issues and trends, and develop strategies for meeting the goals and objectives of the organization. Assists in the preparation of management reports, briefing materials, and conducting research on consumer affairs programs and deposit insurance issues with a broad view toward measuring performance, detecting trends and potential problems, revising existing procedures, or responding to senior management information requests.
What you need to qualify
Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found here. To qualify, applicants must have completed at least one year of specialized experience equivalent to at least the CG/GS-11 grade level or above in the Federal service. Specialized experience is defined as: responding to inquiries and providing technical guidance regarding deposit insurance matters; researching and interpreting information on consumer protection regulations and guidelines; preparing reports and materials; and assisting in the development and dissemination of informational tools. Applicants eligible for ICTAP (Interagency Career Transition Assistance Program) must achieve a score of 80 or higher in the online assessment to be determined “well qualified” for this position. For more information, click here. For each position on your resume, include: Employer Name Job Title Salary (series and grade, if applicable) Start and end dates (including the month and year) Hours per week Relevant experience that supports your response to the specialized experience that is stated in the job announcement If your resume does not contain this information, your application may be marked as incomplete, and you may not receive consideration for this position. NOTE: Please indicate how you meet the specialized experience under each applicable position. Do not copy and paste the duties or specialized experience from this announcement into your resume as that will not be considered a demonstration of your qualifications.
Before you apply
Federal applications are different: your resume should be 3–5 pages and mirror the language of this announcement. Read our federal resume guide first — it's the #1 reason qualified people get screened out.
Don't miss the next one.
Get an email the moment a similar federal job opens — postings can close in as little as 5 days.