Program Support Assistant
What you'd do
This position is located in the Geriatrics and Extended Care (GEC) Service at the Ventura CBOC. The incumbent provides essential day to day administrative and clerical support to advance HBPC program goals and operations.
Major duties
Duties include but are not limited to: Performs work involving the collection, formatting, basic analysis, compilation, and/or tracking of a wide variety of data and statistical information in support of an organization's program operation. Creates, maintains and updates patient information databases. Receives, formats, enters, sorts, compile and configure data from a variety of sources for recurring and nonrecurring reports. Establishes protocols for incoming data; organizes computerized data sets, and retrieves computerized data. Reviews documents, reports, and/or applicants for omissions and inconsistencies, and ensures data entry is complete and accurate. Provides advice to others on technical administrative procedures and processes of the office Ensures accuracy, integrity, and confidentiality and security of all software maintained. Receives, routes and distributes all mail correspondence. Receives and responds to routine telephone inquiries from Veterans and other persons. Routinely communicates with physicians, providers, and other allied health professional staff. Coordinates transportation to the VHA based on eligibility criteria via VA transportation or public access transportation. Coordinates and manages all supplies, telephone and computer moves within Home Based Primary Care. Responsible for all equipment work orders and replacement within the service at each location. Work Schedule: Monday-Friday, 8:00AM - 4:30PM Compressed/Flexible: Not Available Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD149470 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/04/2026. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: receiving and responding to routine telephone inquires from Veterans and other person, create and maintain updates to patient information databases, coordinate transportation, and receive, route and distributing mail correspondence. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 4 years of education above the high school level. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and Bachelor's Degree. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
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