Telehealth Clinical Technician (TCT)
What you'd do
The Health Technician (Telehealth Clinical) serves in a generalist role to support and manage telehealth operations and is typically stationed at a clinical care delivery site (VA Medical Center, CBOC, VA Outreach Clinic, etc.), with duties that may require travel.
Major duties
Supporting clinical telehealth encounters for both the patient and provider locations by serving as the telepresenter within scope of practice. Functioning as an imager and clinical data manager for telehealth store and forward applications. Managing real time clinical telehealth events. Providing established instructions for patients. Providing technical and administrative support of telehealth operations. Providing technical support to end-users. Scheduling simple and complex intra-facility and inter-facility telehealth appointments. Installing, configuring, maintaining, and troubleshooting technology. Performing a variety of program support duties as assigned. Work Schedule: intermittent as needed, Monday- Friday 8am to 4:30pm Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
What you need to qualify
Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency: A candidate will not be appointed under authority of 38 U.S.C. chapters 73 or 74, to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English. Experience and Education: Experience: One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician. OR Education: Four academic years above high school leading to a bachelor's degree with courses related to the occupation. OR Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below: (a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field; OR Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces. Grade Determinations: GS-5 (Entry Level) Experience or Education: None beyond the basic requirements. GS-6 (Full Performance Level) Experience: One year of experience equivalent to the next lower grade level. In addition to the experience above, the candidate must demonstrate all of the following KSAs: 1) Comprehensive knowledge of computer systems and programs to perform a variety of tasks. 2) Ability to communicate, consult, and interact with other members of the healthcare team, external relations, customer service and patient education. 3) Ability to provide and receive guidance and technical direction. 4) Ability to plan, organize, set priorities, work as a team member, and effectively complete assignments. 5) Ability to read, interpret, and apply complex written instructions. 6) Knowledge of general clinical policies and procedures in a healthcare environment. 7) Skilled in the use of telehealth technologies for the facilitation of telehealth clinical encounters. Preferred Experience: 1 year preferred experience in a healthcare setting and experience with video conferencing or other telehealth technology. Patient Aligned Care Team (PACT) model of care experience, cerner millennium electronic health record experience and phlebotomy experience. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-6. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-5 to GS-6. Physical Requirements: The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderately heavy items such as manuals, record boxes, equipment or assisting patients. The work requires above average agility and dexterity. The incumbent may be required to travel between VA and/or Non-VA clinical care sites and possession of a valid driver's license may be required.
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