Program Support Assistant (OA)
What you'd do
The Program Support Assistant (OA) is aligned within the VISN 20 Northwest Network, Prosthetics & Sensory Aids Services located in Tacoma, Washington. The position serves as an administrative staff resource to the regional Mobile Prosthetic & Orthotic Care (MoPOC) program, which is a VHA Office of Rural Health Enterprise-Wide Initiative.
Major duties
Major duties include but are not limited to: Serves as the primary point of contact for patients utilizing Mobile Prosthetic & Orthotic Care (MoPOC) program services within the local service area and manages clinical schedules across CBOC based, home-based, telephone-based, and telehealth-based settings. Frequently serves as the point of contact for healthcare providers across the medical center and CBOCs seeking information pertaining to MoPOC program policies and for care coordination for specific patients. Provides assistance with route planning, data collection, prosthetic device and component procurement, management of patient interactions for the coordination of care, maintenance of an inventory management system, coordination of vehicle maintenance services and tracking of clinician training schedules. Manages mobile clinical scheduling using appropriate geo-mapping software to maximize efficiencies in route-planning. Builds and manages several clinics electronically using existing administrative software tools, as well as coordinates the availability and management of clinical space for clinicians. Communicates with appropriate purchasing staff to ensure smooth timely procurement of all purchases required by clinical staff. Manage ordering, receiving, and ensures that field-based clinicians receive goods necessary for patient care. Coordinates with VA travel for Veterans that require assistance in traveling to receive MoPOC care. Monitors clinical productivity by tracking numbers, types, length, and complexity of patient encounters, and compiles reports based on those activities. Reviews protocols for collection data and provides recommendations as necessary to improve processes. Serves as primary timekeeper for the local MoPOC clinician(s) and is considered a subject matter expert and resource for other staff assigned timekeeping duties. Plans and/or accomplishes special projects. Provides accurate and appropriately detailed information about MoPOC, its functions and standard operating procedures, appropriately manages sensitive information, and communicates effectively with individuals with medical and non-medical backgrounds. Performs other related duties as assigned. Work Schedule: Tuesday - Friday, 6:00 am - 4:30 pm PST Compressed/Flexible: Available. Telework: Not authorized. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (OA)/PD103720 and PD103730 Relocation/Recruitment Incentives: Not authorized. Critical Skills Incentive (CSI): Not approved. Permanent Change of Station (PCS): Not authorized. Promotion Potential: This is a developmental position leading to a GS-7 level, performing assignments intended to broaden skills and provide practical experience leading to progressively more complex assignments performed under progressively less supervision. The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.
What you need to qualify
To qualify for this position, applicants must meet all requirements within 30 days of the closing date of this announcement, 08/06/2026. Proficiency Requirement: In addition to meeting experience or education requirements, applicants must be able to type 40 words per minute. Applicants may meet these requirements by passing the appropriate performance test, presenting a certificate of proficiency from a school or other organization authorized to issue such certificates by the Office of Personnel Management local office, or by self-certifying their proficiency. You may qualify based on your experience as described below: Specialized Experience, GS-6: You must have one year of specialized experience equivalent to at least the next lower grade (GS-5) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Developmentally performing clerical/administrative duties and business practices related to health care delivery systems, operations management concepts, and the varied and complex prosthetic programs and services in an office environment; managing, compiling, and tracking data; analyzing data using qualitative and quantitative techniques; providing guidance and support to operating programs; preparing correspondence, reports, memoranda, and other forms of written communication; utilizing office automation software and maintaining files. Performs professional communications with a broad range of individuals including leaders and clinicians, patients, vendors, other clinical staff, and staff at all levels of the organization. Specialized Experience, GS-7: You must have one year of specialized experience equivalent to at least the next lower grade (GS-6) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Independently performing clerical/administrative duties and business practices related to health care delivery systems, operations management concepts, and the varied and complex prosthetic programs and services in an office environment; managing, compiling, and tracking data; analyzing data using qualitative and quantitative techniques; providing guidance and support to operating programs; preparing correspondence, reports, memoranda, and other forms of written communication; utilizing office automation software and maintaining files. Performs professional communications with a broad range of individuals including leaders and clinicians, patients, vendors, other clinical staff, and staff at all levels of the organization. NOTE: Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position AND the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
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