Concessions Management Specialist
What you'd do
This position is located within the Department of the Interior, National Park Service, National Park Service - Southeast, Division of Administration located in Ochopee, Florida.
Major duties
At the full performance level (GS-12) the major duties of this position include, but are not limited to the following: Helps commercial service providers understand applicable regulations and policies. Informs commercial service providers of legal and procedural changes that influence daily operations. Reviews new/revised laws, regulations, and policies, and communicates questions and concerns to supervisor/regional office. Assists in the preparation and development of prospectus documents. Assists with the development, review, and updating of contracts, operating and maintenance plans. Assists in the monitoring and implementation of asset management and Concessions Facilities Improvement Program requirements. Assists with the development of contract Asset Management, Risk Management and Environmental Management Program requirements. Evaluates proposals for commercial service opportunities by serving as an evaluator, or technical advisor on panels. Plans, schedules, and conducts evaluation visits of facilities and commercial service operations. Assists with Risk Management Program evaluations. Collects and monitors contractual, operational and safety performance data of concessioners. Investigates, researches, and responds to inquiries. Serves as liaison between commercial service providers and NPS divisions/park staff. Shares information about the Commercial Services Program. Investigates the circumstances surrounding complaints received and drafts responses to inquiries and complaints. Duties will be developmental in nature when filled below the full performance level. This position requires the ability to obtain a driver's license within 30 days of appointment and maintain. This is a Merit Promotion announcement for career and career conditional Bureau employees, Career Transition eligibles (CTAP), Current or former time-limited employees eligible under Land Management Workforce Flexibility Act (LMWFA) and those who are eligible under the hiring paths listed above. Refer to Required Documents section for more information.
What you need to qualify
All qualifications must be met by the closing date of this announcement - 08/07/2026-unless otherwise stated in this vacancy announcement. Competitive candidates must also meet Time-in-Grade requirements as defined in 5 CFR 300, Subpart F. For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 as part of your application to be used to validate your work schedule and determine the amount of specialized experience that you will be granted. An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience. For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the work schedule requirement as the service dates will be reflected. For all other applicants who are not current federal employees, your resume must state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience. Minimum Qualification Requirements: To qualify for this position you must you must possess at least one of the following minimum qualifications by close of the announcement. GS-11 A. Experience: At least one full year of specialized experience comparable in scope and responsibility to the GS-09 grade level in the Federal service (obtained in either the public or private sectors). This experience includes: 1) Experience with current hospitality and tourism industry standards, best practices, and trends relevant to a park or region's specific commercial services; AND 2) Evaluating commercial service providers in accordance with various laws, regulations, policies, and procedures; AND 3) Negotiating contract resolutions with corporate officials, attorneys, or operating managers of various contractors or businesses. MUST MEET ALL ABOVE. -OR- B. EDUCATION: Successful completion of at least a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. You must include transcripts. -OR- C. Combination of Experience and Education: Have a combination of graduate level education beyond the first 2 years of progressive graduate study and appropriate experience that together meets 100% of the qualification requirements for this position. GS-12 To qualify for the GS-12, you must possess at least one full year of specialized experience equivalent to at least the GS-11 grade level in the Federal service, or comparable experience not gained through Federal service. Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. This experience includes: 1) Working within Director's Orders, NPS rate administration policy and guidelines, and NPS policies and procedures to evaluate large scale and highly specialized concessions programs; AND 2) Utilizing the Planning, Award, and Management (PAM) framework for concession contract management; AND 3) Experience utilizing Commercial Use Authorization (CUA) processes and requirements; AND 4) Completing Annual Contract Compliance Ratings and Annual Operational Ratings to evaluate concessionaires and/or experience with varied management and business concepts as they relate to current hospitality and tourism industry standards; AND 5) Experience purchasing, contracting, leasing, amortization schedules, interest accounting, capital investments, and/or franchise fees. MUST MEET ALL ABOVE. There is no substitution of education for experience at the GS 12 grade level of this announcement. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Before you apply
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