Supervisory Medical Administrative Specialist
What you'd do
The Supervisory Medical Administration Specialist, Medical Administration Service (MAS) plans, organizes, assigns, sets work standards and reviews work of subordinates in the Emergency and Admissions Unit. The selectee will supervise Medical Administrative Specialists, Patient Services Assistants, Medical Support Assistants, and a Program Support Clerk.
Major duties
Duties include but are not limited to: Performs necessary liaison work, coordinates with representatives of other units or services to coordinate changes in procedures affecting other services Conducts ongoing and annual performance appraisals when necessary and/or recognizes high level performance by making recommendations as directed by the Incentive Awards Program Informs higher level supervisor of anticipated vacancies and prepares written justification for replacement or need of additional staffing; interviews applicants for vacancies Conducts and directs on-the-job training and provides cross-training opportunities to all unit employees Keeps Chief, Management Support Section informed of present and projected resources needed to accomplish the Emergency & Admissions Units objectives and workload, and any problems or potential problems encountered with patient care activities Gathers statistical information, prepares periodic reports on Emergency and Admissions Unit programs and provides justifications for budgetary, personnel, equipment, and space requirements Research and prepare replies to complaint letters and Congressional correspondence prepared for the signature of the Center Director, as well as routine correspondence to Veterans or their representatives explaining VA regulations or medical center policies Oversees the daily monitoring of the Bed Management System (BMS) and ensures that the Administrative Officer of the Day (AOD) and clerks are knowledgeable on the use of BMS and it is used in an appropriate and consistent manner Work Schedule: Monday - Friday 7:30am to 4:00pm (Subject to change based on the needs of the Agency) Telework: This position is not authorized for telework. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Medical Administrative Specialist/PD84389-0 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/03/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Provide customer service skills in addressing inquiries from patients, families, and staff regarding administrative processes. Experience in developing and implementing process improvements for medical administrative operations. Recognize privacy and confidentiality regulations (HIPAA) applicable to medical records and patient information management. Use electronic health record (EHR) systems and other medical administration software for data entry, retrieval, and reporting. Analyze medical records for accuracy, completeness, and compliance with federal standards. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher-level graduate education leading to such a degree, or an LL.M. in a field related to this position that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. (Examples of related fields include, but are not limited to Business Administration, Health Administration, or Public Administration.) Note: Transcripts are required. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an equivalent combination of successfully completed graduate education and specialized experience (beyond the first two graduate years or 36 semester hours) and specialized experience to meet the total experience requirements. The education portion must include graduate courses that demonstrates the knowledge, skills, and abilities necessary to do the work of the position. [To compute the percentage, divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education beyond one year by 18. Add the two percentages. The total percentage must equal at least 100 percent to qualify.]. (Examples of related fields include, but are not limited to Business Administration, Health Administration, or Public Administration.) Note: Transcripts are required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Before you apply
Federal applications are different: your resume should be 3–5 pages and mirror the language of this announcement. Read our federal resume guide first — it's the #1 reason qualified people get screened out.
Don't miss the next one.
Get an email the moment a similar federal job opens — postings can close in as little as 5 days.