Supervisory Information Technology Specialist
What you'd do
Department of Health & Human Services, Centers for Medicare & Medicaid Services, CCIIO, Division of Marketplace IT Operations (DMIO), Marketplace Innovation and Technology Group (MITG). As a Supervisory Information Technology Specialist, GS-2210-14, serves as the Deputy Division Director directing staff responsible for supporting the development and maintenance of the CMS information technology systems and maintaining the readiness of systems operations.
Major duties
Supervising, directing, and coordinating federal employees and contractors responsible for Marketplace IT operations, system maintenance, monitoring, and operational readiness. Planning work, assigning priorities, evaluating performance, resolving employee concerns, and identifying training needs to support efficient Division operations. Directing Marketplace IT operations and troubleshooting complex network, application, service performance, security, and system availability issues through resolution. Leading critical IT projects through requirements, design, development, testing, implementation, and governance activities in accordance with CMS standards. Managing project scope, schedules, risks, budgets, resources, quality, performance, and earned value activities to support successful system integration and delivery. Overseeing contractor performance, reviewing deliverables, conducting quality assurance, and directing improvements to applications, databases, infrastructure, and security. Advising senior leadership on operational readiness, system availability, reliability, and mission-critical issues affecting Marketplace systems and services.
What you need to qualify
ALL QUALIFICATION REQUIREMENTS MUST BE MET WITHIN 30 DAYS OF THE CLOSING DATE OF THIS ANNOUNCEMENT. Your resume (limited to no more than 2 pages) must include detailed information as it relates to the responsibilities and specialized experience for this position. Evidence of copying and pasting directly from the vacancy announcement without clearly documenting supplemental information to describe your experience will result in an ineligible rating. This will prevent you from being considered further. MINIMUM QUALIFICATIONS: To be considered minimally qualified for this position, you must demonstrate that you have the required basic requirement and specialized experience for the respective grade level in which you are applying: Basic Requirement: You must have IT-related experience demonstrating each of the competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Note: Clients and customers include any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government. Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change. Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems. Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues. Specialized Experience: In order to qualify for the GS-14, you must meet the following: You must demonstrate in your resume at least one year (52 weeks) of qualifying specialized experience equivalent to the GS-13 grade level in the Federal government, obtained in either the private or public sector, to include: 1. Applying Marketplace eXchange Operations Center (XOC) policies, standard operating procedures (SOPs), and monitoring tools to support the operational readiness and day-to-day monitoring of Federal Marketplace IT systems; AND 2. Understanding and applying the CMS Technical Reference Architecture (TRA) to guide the design, development, or assessment of IT systems and solutions; AND 3. Applying advanced IT principles, concepts, and methodologies to develop, review, or update technical standards, policies, and procedures; AND 4. Troubleshooting technical issues across IT systems or network operations to lead problem management activities. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Time-in-Grade: To be eligible, current Federal employees must have served at least 52 weeks (one year) at the next lower grade level from the position/grade level(s) to which they are applying. Click the following link to view the occupational questionnaire: https://apply.usastaffing.gov/ViewQuestionnaire/13022458
Before you apply
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