Program Support Assistant (OA)
What you'd do
The PSA is responsible for the coordination, planning, and implementation of various administrative management duties and clinical service support in a complex, multi-specialty setting. The PSA works closely with the Supervisory Health Systems Specialist (HSS)in program development and management as well as program analysis. The PSA is responsible for resolving a variety of problems and inquiries received in person, electronically, by telephone, or by referral, within or outside the organization
Major duties
Performs work involving the collection, compilation, and/or tracking of data and statistical information in support of an organization's program operation. Provides subject matter expertise and assistance to managers and timekeepers as needed and performs timekeeper functions. Working with logistics to order supplies needed for the service line. Reviews documents, reports, and/or applications for omissions and inconsistencies, and ensures data entry is complete and accurate. Performs duties of Personal Identification Verification (PIV) sponsor. Receives, disseminate, and follow through on tracking and completion of PATS-R cases sent from the Patient Advocate office to the Mental Health Service Line. Responsible for the submission of travel requests as needed by staff. Ensuring proper documentation is received and submitted to the travel office for completion. Maintains inventory and tracking of government vehicles that are in various service line sections, while working with the facility fleet management. Maintains inventory and tracking of government vehicles that are in various service line sections, while working with the facility fleet management. Entering service line work order requests that are sent to the facility's corresponding departments and ensuring completion of each work order. Performs other related duties as assigned. Work Schedule: Monday - Friday 8:00 am - 4:30 pm Compressed/Flexible: May be authorized Telework: This position may be authorized for Ad-Hoc telework. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (OA)/PD07873A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/10/2026. You may qualify based on your experience and/or education as described below: Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS -06 position you must have served 52 weeks at the GS -05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to. Progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. You will be rated on the following Competencies for this position: Accountability Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Before you apply
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