Program Support Assistant
What you'd do
This position is located in the Support Services Division (SSD) of the RO, where the incumbent provides program, technical and administrative assistance to the SSD Chief and other subordinate management within the division.
Major duties
Typical duties include, but are not limited to: Assists in establishing, reviewing, and maintaining controls of reports for the division-wide Systematic Analyses of Operations (SAO), internal controls, and reports regarding administrative support functions to ensure timeliness and accuracy. Executes timely and accurate processing of incoming and outgoing mail and materials such as correspondence, reports, memoranda, inquiries, and other forms of written communications, operating a variety of office equipment. Reviews and analyzes the materials mentioned above, determines action necessary, researches and assembles background information, and refers said materials to appropriate section when necessary. Sets up, operates, adjusts, maintains, and monitors the operation of single- or multiple function mail equipment, diagnoses equipment malfunctions, and performs operator maintenance. Edits and composes letters and reports, reviews correspondence for accuracy and completeness, prepares public presentation outlines, and develops standard for form letters and replies to inquiries. Maintains inventory control, receipt, and distribution of supply orders, forms, and order forms, ensures adequate supply and form levels are maintained at all times to support continuous RO operations. Operates office automation equipment for the preparation of correspondence and reports, receiving and transmittal of electronic mail, and applications used within SSD, and provides assistance and guidance regarding the utilization of appropriate systems and personal computers with applicable software adapted for division use. Liaises between Chief Support Services or Supervisory Support Services Specialist and other divisions and staff personnel by providing guidance and assistance on procedures, report requirements, deadlines and related matters to assure compliance with Support Services policies, assisting in providing reference material or data when available. Maintains receipts or other necessary documentation for reconciliation purposes. Reconciles statement and forwards to approving officials within the required timeframes. Receives all SSD visitors and callers. Screens telephone calls for the SSD Chief and forwards only those calls requiring the Chief's attention. Work Schedule: Monday - Friday 8:00 am - 4:30 pm Compressed/Flexible: Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position Position Description/PD#: Program Support Assistant GS-06: 37329A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Bargaining Unit: Yes
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement:08/10/2026. TIME-IN-GRADE REQUIREMENT: As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement.. For a GS-06 position, you must have served at least 52 weeks at the GS-05 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. MINIMUM QUALIFICATION REQUIREMENTS: You may qualify based on your experience as described below: Specialize Experience: You must have one year of specialized experience equivalent to at least to the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to performing the following duties: composing, reviewing, and editing correspondence, auditing statistical data, assessing organizational workflow, providing budgetary recommendations, and serving as the principal timekeeper Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: The work is mostly sedentary. However, there may be some walking, standing and carrying of light items. The incumbent must be able to set up and tear down the VA computer equipment and transport this equipment securely between the official duty station to the alternative work sight as appropriate based on any established telework agreement. The incumbent would also be responsible for transporting the VA computer equipment to the Regional Office for all IT repairs that cannot be handled remotely. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Before you apply
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