Common Access Card Assistant
What you'd do
About the Position: The incumbent supports patient administration in issuing the common access cards.
Major duties
Control the issuance and accountability for a variety of ID cards, including Common Access Cards (CAC), for military personnel, civilians, and their families Process Defense Enrollment Eligibility Reporting System (DEERS) applications and reviews documents to verify eligibility for medical and other privileges. Serve as the Primary Site Security Manager (SSM) and Super Verifying Officer (SVO), maintaining the security of DEERS/RAPIDS equipment and resolving technical problems. Manage, distribute, and monitor administrative duties for the CAC facility, ensuring regulatory guidance is followed. Respond to a variety of telephonic and written inquiries regarding eligibility for Uniformed Services CAC, ID cards, and DEERS enrollment, providing complete explanations on regulations. Train users in procedures to register their PKI certificates, publish to the Global Address List (GAL), and change smart card content such as network logins and passwords. Analyze and resolves complex, non-routine eligibility and system interrelationship problems across different technical systems (DEERS, RAPIDS, PKI).
What you need to qualify
Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. 30 Percent or More Disabled Veterans Current Civilian Employees of the Defense Health Agency (DHA) Current Permanent Department of Defense (DoD) Civilian Employee Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce Executive Order (E.O.) 12721 Interagency Career Transition Assistance Plan Land Management Workforce Flexibility Act Military Spouses, under Executive Order (E.O.) 13473 Non-Appropriated Fund Instrumentality (NAFI) Office of Personnel Management (OPM) Interchange Agreement Eligible People with Disabilities, Schedule A Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement Priority Placement Program, DoD Retained Grade Preference Eligible Veterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the education/experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes managing the issuance of government credentials and verifying personnel eligibility using automated enrollment systems; maintaining the security of identity management equipment; providing customer support and training to resolve complex eligibility inquiries and guiding users on credential management procedures. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06). OR Education: One full year of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as Public Administration, Business Administration, Business Management, Information Systems, Information Technology Management, Office management, Administrative management. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 18. Add the two percentages. You will be evaluated on the basis of your level of competency in the following areas: Accountability Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06).
Before you apply
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