Financial Accounts Technician
What you'd do
The position is located within the Consolidated Patient Accounts Center (CPAC) in Middleton, WI. The CPAC provides a broad range of business services in support of VISN and VAMC operations that include: Billing, Collections, Pharmacy Claims Processing, Accounts Receivable Management, Customer Service, Financial and Performance Reporting, Patient Access, Insurance Identification and Verification, and Quality Assurance.
Major duties
***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Major duties and responsibilities at GS-05 level include, but not limited to: Performs analysis on outstanding third-party receivables based on directives, compliance and legislation to determine the best course of action to affect maximum revenue recovery. Receives, processes, and responds to a variety of communications generated by third-party payers. Audits, analyzes and reviews information regarding the established third-party receivable. Assures that all pertinent information is gathered and input into appropriate database timely, in order to provide a more complete and accurate receivables database. Uses judgment to identify and select appropriate procedures to accomplish the work assigned. Protects printed and electronic containing sensitive data according to applicable laws, regulations and policy. Conducts follow-up contact with customers through telephone or written media to ensure that services provided were adequate and appropriate. Works independently and is responsible for all collection functions. Maintains account receivable files by ensuring proper documentation is provided. Uses regulations, directives and SOPs regarding revenue functions and debt management actions. Maintains a professional working relationship with department officials, officials of other agencies and members of the public. Communicates and treats customers in a courteous, tactful and respectful manner. Other duties as may be assigned. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Major duties and responsibilities at the GS-06 level include, but not limited to: Performs a wide variety of Agency fiscal functions such as accounts receivables, debt collection activities, third party liability, and general accounting/agent cashier functions. Incumbent reviews, researches, analyzes all accounts receivable records and documentation to ensure all data maintained is accurate, current and proper based on Agency regulations, policies, Federal laws and directives. Works independently and is responsible for all collection functions. Interprets considerable system, administrative, and financial data to identify problems and submit recommendation to current procedures and policies and implements solutions. Maintains account receivable supporting documentation. Performs required follow-up action to ensure proper debt collection procedures are adhered to, follow-up phone calls and letters and proper due process rights in accordance with Federal laws and Agency policies. Reviews and analyzes case information, remittance statements from the third party payor and others, and the accounts receivable record relating to the debt, the debtor, for making a recovery determination which protects the interest of the Government and provides for maximum recovery of collections. Skilled in using various automated database and word processing systems to produce electronic reports, communications and spreadsheets. Experienced in communicating with others in various ways to relay information. Reviewing accounts receivable records, debt collection activities, and supporting documentation to ensure accuracy and compliance with VA policies and Federal regulations. Performing debt collection activities including follow-up contacts, notices, and maintaining due process requirements. Researching, analyzing, and resolving accounts receivable discrepancies and determining appropriate collection actions. Evaluating repayment options, compromises, write-offs, and referral actions based on case documentation and financial data. Auditing billing and collection documents for errors, omissions, duplication, and inconsistencies. Investigating third party liability cases including tort, workers compensation, and auto claims to support recovery determinations. Analyzing medical, insurance, and legal documentation to determine appropriate collection actions and case outcomes Coordinating with beneficiaries, insurance carriers, vendors, and internal departments to resolve account issues and discrepancies Performing other related duties as assigned. Work Schedule: Monday - Friday, 8:00am - 4:30pm Compressed/Flexible: May be available at supervisor discretion. Telework: This position may be authorized for telework. This position is considered onsite. Ad-Hoc telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Financial Accounts Technician/PD25088A and PD04579A Recruitment Incentives: Authorized
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/10/2026. Time-In-Grade Requirement for Current Federal Employees: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-05 position you must have served 52 weeks at the GS-04. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: GS-05 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Follows instructions about timeliness, objectives and relative priorities for doing administrative work. Communicates with other staff as necessary to discuss administrative concerns. Reviews and determine the appropriateness of administrative data. OR Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 4 years above high school. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. Transcript submission is required. OR Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education to meet the total experience requirement. Only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. Transcript submission is required. To qualify at the GS-06 level: GS-06 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Follows instructions about timeliness, objectives and relative priorities for doing administrative work. Communicates with other staff as necessary to discuss administrative concerns. Reviews and determine the appropriateness of administrative data. Maintains and updates financial records, case files, and supporting documentation; Performs basic data entry and filing of financial or case documentation; Verifies that required forms and supporting documents are complete. As a general rule, education is not creditable above GS-5; however, graduate education may be credited in those few instances where the graduate education is directly related to the work of the position. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. CLEAR DETAILS OF EXPERIENCE REQUIRED: Your resume must show complete information for each job entry, such as beginning and ending dates of employment, duties performed, and/or total hours worked per week. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Before you apply
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