Management & Program Analyst
What you'd do
This position reports to the Deputy Associate Director, Enrollment Case Management (ECM). The incumbent is an integral part of the ECM management team and provides key administrative, management, and program support to ECM. Acts for the Deputy Associate Director in their absence and provides back-up support to other members of the team by providing direction and other administrative duties.
Major duties
Coordinates administrative functions in the organization and assists with day-to-day activities of the ECM Associate Director and Deputy Associate Director. Scheduling, staffing, dispute reviews, documentation of meetings, and other administrative support. Responsible for executing projects in support of the program office and is expected to exercise initiative and collaboration effectively with complex and competing activities. Serves as staff liaison for the ECM Associate Director and Deputy Associate Director, coordinating priorities and meetings among the office staff and acts as frontline liaison handling communication with persons and/or groups within and outside of the organization or office. Participates in an administrative capacity in meetings with ECM staff and MS senior level personnel. Develops and processes correspondence of a sensitive nature for the ECM Associate Director and Deputy Associate Director on sensitive labor relations issues, such as unfair labor practices, work contract issues, general work and staffing issues, and other issues. Work Schedule: Monday - Friday, 8:00am - 4:30pm Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This position may be authorized for Virtual Work. Virtual Work eligibility is for current VA employees that are already subject to the return to the in-person work mandate in their current position. Definition of Virtual Work: Employee works outside of original hiring duty station at a VA-owned or leased space. Return to Office (RTO): RTO mandates are in effect and selectees will be required to report to in-person work unless they are approved for an exception or an exemption. Any approval for an RTO exception, exemption, or extension will happen after a tentative job offer, but before a final job offer. Position Description Title/PD#: Management & Program Analyst/ PD074960 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/05/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Specialized experience is defined as work that involves: Applies analytical and evaluative methods to issues or studies concerning the efficiency and effectiveness of program operations carried out by administrative personnel. Assist in the oversight of day-to-day operational functions of the office so that the organization runs smoothly. Consults on VA's healthcare enrollment process including VBMS, SHARE, VIS, DPRIS, CRM Dynamics, and WRAP. Ability to write reports and make oral presentations; prepare and present information in a manner useful to management; and make-recommendations and conclusions based on research, analysis and evaluations. Develops and processes correspondence of a sensitive nature on labor relations issues, such as unfair labor practices, work contract issues and staffing issues. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Before you apply
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