Program Support Assistant
What you'd do
This position is located within the Office of the Associate Chief of Staff, Anesthesiology Service at the Atlanta VA Clinic (AVC), and provides administrative support essential to facilitating access, coordination, and delivery of direct patient care across all sections within the service line, including Perioperative Services, Pain Management Clinic, Chiropractic Care Clinic, Critical Care Medicine (ICU), and PMOP (Pain Management, Opioid Safety, and PDMP) Program.
Major duties
DUTIES: Review and validate timecards for all Time and Leave (T&L) units within the Anesthesiology Service Line and hold Delegation of Authority (DOA) for secondary timekeeper in designated supporting service lines. Organize and maintain administrative files and tracking systems for documents submitted to the Medical Center, Credentialing Office, Human Resources, and other departments. Maintains required service-level personnel documentation, including Basic Life Support (BLS) certifications, professional licenses, national certifications, and clinical privileges, ensuring all records are current and compliant with applicable requirements. Responsible for Personal Identity Verification (PIV) sponsorship, processing Electronic Permission Access System (EPAS) requests, coordinating National Provider Identifier (NPI) and Person Class Code assignments, and establishing electronic signature blocks. Prepare and disseminate on-call and operating-room coverage information within the department, Operating Room, Switchboard Operators, and additional designated areas. Prepare and assemble time-sensitive document packages, including Patient Advocate Tracking System Replacement (PATS-R) responses, Congressional inquiries, Extra Views, Issue Briefs, travel documents, education requests, and other materials, and submit to the Director's Office in accordance with established procedures. Prepare and route travel and education requests and track them through final approval. Provide administrative support to the Committee Chair for the Moderate Sedation and Invasive Procedures Committee, Pain Committee, and other assigned groups by attending required meetings, taking notes, and distributing accurate minutes and invitations. Assist residency and fellowship program directors with onboarding medical students, residents, and fellows, working closely with affiliate program administrators to review and verify rotation schedules. Perform office automation work utilizing computer software applications (i.e., MS Word, Excel, Outlook, Power BI, Teams, Vista), and provide administrative support to the service line manager, section chiefs, and administration officer. Consistently communicates and treats internal and external customers in a courteous, tactful, prompt, and respectful manner. Work Schedule: 7:00 am-3:30 pm Monday- Friday. Work Schedule is subject to change based on agency need. Telework: Ad-Hoc Virtual: This is not a virtual position. Position Description/PD#:508-110080-0 Program Support Assistant/PD502230 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement 08/13/2026. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to, experience that equipped the applicant with the particular knowledge, skills, and abilities (KSAs) to perform the duties of the position successfully and is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. Applicants who have 1 year of appropriate specialized experience, as indicated in the table, are not required by this standard to have general experience, education above the high school level, or any additional specialized experience to meet the minimum qualification requirements. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/
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