Customer Service Clerk
What you'd do
This vacancy is for a GS-0303-5, Customer Service Clerk located in the Department of Homeland Security, U.S. Coast Guard, CG UNIFORM DISTRIBUTION CENTER -UDC in CAPE MAY, New Jersey.
Major duties
You will serve as a Customer Service Clerk and be responsible for performs a variety of recruit service and clerical functions in support of uniform issues at the UDC. Being a Coast Guard civilian makes you a valuable member of the Coast Guard team. Typical work assignments include: Issues required uniforms to new recruits by preparing and organizing the recruit uniform processing room with standardized layouts of common-size items (e.g., belts, watch caps, gloves) to ensure efficient issuance and accurate inventory accountability. Performs inspection of recruits in uniforms to ensure their proper fit at the time of issuance. Familiar with military uniform regulations, alteration and fitting requirements, uniform item descriptions, to ensure accuracy when issuing items and answering a myriad of questions from various personnel. Detailed understanding of inventory system operations to include such functions as (1) decrementing inventory, (2) voiding a transaction, and (3) posting the transactions at the end of the day is required. Enter, modify, retrieve, and delete information in automated computer systems that are unique to internal and external organizations. Perform administrative and clerical tasks such as record keeping, managing initial issue documentation (Active Duty, prior service, and reserve) and tracking/processing initial issue Due Outs/I Owe You (IOUs) Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Reasonable Accommodation Information
What you need to qualify
Applicants will be evaluated on their ability to perform the duties of the position rather than the length of experience. Eligibility will be determined by the relevance, scope, and quality of all experience and training, regardless of where or how acquired. Applicants will be rated and ranked based on their knowledge of the following job elements: Applicants will be evaluated on their ability to perform the duties of the position rather than the length of experience. Eligibility will be determined by the relevance, scope, and quality of all experience and training, regardless of where or how acquired. Applicants will be rated and ranked based on their knowledge of the following job elements: Ability To Do The Work Of The Position Without More Than Normal Supervision (Screen-out Element). Work Practices (includes keeping things neat, clean, and in order). Technical Practices (theoretical, precise, artistic). Ability to Interpret Instructions, Specification, etc. (other than blueprints). Knowledge of Materials. Dexterity and Safety. Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. NOTE: Education cannot be substituted for experience at this grade level. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Office of Personnel management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule, C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
Before you apply
Federal applications are different: your resume should be 3–5 pages and mirror the language of this announcement. Read our federal resume guide first — it's the #1 reason qualified people get screened out.
Don't miss the next one.
Get an email the moment a similar federal job opens — postings can close in as little as 5 days.