Transportation Operations Specialist (Motor)
What you'd do
As a Transportation Operations Specialist (Motor), you will provide nationwide support for the "Accident Management Center'' activity to customers and other Fleet personnel on a diverse range of technical, administrative and analytical functions. Location of position: GSA , FAS, Fleet Vehicle Services, Maintenance and Accident Service provide nationwide support for the Accident Management Center. We are currently filling 11 vacancies, but additional vacancies may be filled as needed.
Major duties
This position can be located in any of the following locations: Washington, DC; Kansas City, MO; Fort Worth, TX; Lakewood, CO; Tacoma, WA; Atlanta, GA; Boston, MA; Philadelphia, PA; Chicago, IL; Norfolk, VA; Houston, TX; San Antonio, TX; Spokane, WA; Vandenberg SFB CA; Chesapeake, VA; Monterey Park, CA; Hartford, CT; Louisville, KY; Manchester, NH, Oklahoma City, OK; El Paso, TX As a Transportation Operations Specialist (Motor), you will perform the following duties: Coordinates crash and accident reporting, commercial repairs and resolution of third party claims involving GSA Fleet vehicles, including all vehicle body and glass damage repair. Provides support to Federal Acquisition Service (FAS) customers through a national accident reporting and control system. Serves as primary point of contact (POC) for the Accident Management Center (AMC) function and exercises independent judgment to provide and gather factual and procedural information and data; answer questions from Fleet personnel, customers and vendors; identify problem areas/customer complaints, and monitor and coordinate the processing of accident reports and third party claims. Develops and/or provides recommendations to the supervisor to establish new, or revise existing work procedures, processes or methods. Prepares and delivers briefings to FAS/AMC management on issues such as completed studies and findings; recommended revisions to work methods, processes and techniques; customer service inquiries and recurring issues not responding to remedial action; required program evaluations and progress reports, etc. Receives calls from linked regions representatives, contractors, Federal agencies, Fleet Management Centers, repair facilities, service writers and vehicle operators concerning accidents and subsequent vehicle breakdown/damages. Ensures that information required to process vehicle accident reports is accurate and complete. Furnishes program information and provides technical assistance and guidance by reviewing and researching appropriate AMC records, claims, IT system data and other information resources such as history files, etc. Prepares related reports, correspondence and written analyses of AMC program activities and recurring issues, offering recommendations or suggestions for procedural changes to the AMC manager as appropriate.order to respond to requesting officials and other FAS personnel.
What you need to qualify
To evaluate your qualifications, your resume must clearly demonstrate how you meet the specialized experience described below. Your resume must not exceed two pages. To ensure your qualifications can be fully evaluated, we recommend including the following information: Name, address, telephone number, email address; Job Title (if Federal Service, provide series and grade; if not in GS plan, provide GS equivalent grade); Relevant work experience—should include employer name, job title, start and end dates (month/year), the number of hours worked per week and descriptions that explain how you meet the required qualifications in the job announcement. Education, certifications or licensures—If the job announcement requires any education, certifications or licensures, make sure to include the required information and any required documents like transcripts. Your resume should contain enough information to make a valid determination that you fully meet experience requirements for each grade level you are applying to. If you do not provide enough information for us to determine your qualifications, you may be rated ineligible. If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume. For a brief video on creating a Federal resume, click here. The GS-11 salary range starts at $74,678 per year. Locality will be determined based on duty location. If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected. To qualify, you must have at least one year of specialized experience equivalent to the GS-09 level or higher in the Federal service. Specialized experience is experience: Coordinating the vehicle accident reports for accident damage repair; Determining cost effectiveness for vehicle collision damage to authorize repairs up to the micro-purchase threshold level; Coordinating with stakeholders to ensure all required information has been gathered to process accident reports; and Conducting analysis of fleet and/or accident management operations to assist in developing recommendations for improvement to the program. OR Education: Possess a Ph.D. or equivalent doctoral degree or have successfully completed 3 full years of progressively higher level graduate education leading to such a degree, or LL.M., in a field related to this position. Your major study must be in one of the following areas: accounting, business administration, commerce, economics, finance, industrial management, statistics, traffic management, transportation, motor mechanics, or other fields related to the position. OR Combination of Education and Experience: Possess a combination of graduate level education and appropriate experience that together meet the qualification requirements of this position. This position has a positive education requirement: Applicants must submit a copy of their college or university transcript(s) and certificates by the closing date of announcements to verify qualifications. If selected, an official transcript will be required prior to appointment.
Before you apply
Federal applications are different: your resume should be 3–5 pages and mirror the language of this announcement. Read our federal resume guide first — it's the #1 reason qualified people get screened out.
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