Military Service Coordinator
What you'd do
The Military Service Coordinator serves as a member of the Public Contact Team for the Honolulu Regional Office. The Incumbent conducts comprehensive briefings to servicemen and women on the processes involved with Veterans Compensation claims. Incumbent is required to represent the VARO at functions in the area surrounding the installation such as VHA events, Veterans Service Organization events and report back the status of these efforts to the Service Center.
Major duties
Specific duties include: Performs liaison activities with the Military command structures to properly schedule and conduct briefings. Conducts comprehensive briefings to large groups of service members utilizing a wide range of briefing techniques and communication skills including motivational counseling on the full range of benefits available to Veterans. Explains benefit programs and entitlement criteria, conducts interviews, identifies issues, gathers relevant evidence, and inputs data necessary to properly develop claims, to include the ordering and scheduling of VA examinations. Provides additional assistance to service members with all types of Veteran Affairs (VA) claims. Conducts thorough Service Treatment Record reviews to ensure appropriate disabilities are included on VA Claim forms. Serves as intake specialists ensuring compensation and pension claims are received, established, exams ordered, developed and properly routed to the designated Rating Activity Site (RAS), Designated Rating Activity Site (ORAS), or Regional Offices for immediate processing. Conducts group and individual counseling session as necessary, advising service members of available VA and ancillary benefit programs. Represents VARO at functions in the community and is expected to maintain excellent rapport with peers, VARO staff, with service organization staff and the Veteran community. Recognizes the importance of teamwork and is sensitive to the contributions of others. Communicates, shares ideas and demonstrates respect for differing viewpoints. Consistently and conscientiously exercises sound, equitable judgment in. applying stated laws, regulations, policies and procedures to ensure accurate information is disseminated. Must demonstrate the ability to work independently, adjust to changing work schedules or pressures, to handle differences of opinions in a businesslike fashion and to follow instructions conscientiously. Maintains professional, positive and helpful relationships with customers by exercising tact, diplomacy ·and cooperation with all Veterans Benefits Administration partners. Correspondence/briefing materials prepared: Prepares, composes, or reviews correspondence prepared for the purpose of obtaining or supplying information. Composes general information correspondence that provides explanations of facts or actions taken on materials usually related to common request or questions. Composes statements or develops factual information that supplements letters and determines extent and tone of replies independently, including elements as factual accuracy, tone, style and format as well as the extents to what certain information may be furnished. Prepares briefing slides and content for specific topic briefings for military, civic or community events. Promotion Potential: None, this position is at the full performance level. Work Schedule: Full time, Monday through Friday, 7:30am - 4:30pm. Compressed/Flexible: Not Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Military Service Coordinator; PD39669A Relocation/Recruitment Incentives: Not Authorized
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement:08/12/2026. TIME-IN-GRADE REQUIREMENT: As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience and/or education as described below: GS-11 Grade Level: Specialized Experience: Applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-09). Specialized Experience is defined as experience that has equipped the applicant with the knowledge of a complex field of laws, regulations and Federal legislation pertaining to the full range of Veterans benefits and a comprehensive and thorough knowledge of state, federal and local benefit programs in order to be able to explain them, both orally and in writing, to individuals of all educational backgrounds. Education Substitution: Applicants may substitute education for required experience. To qualify based on education for this grade level you must have a Ph.D. OR equivalent doctoral degree OR Three full years of progressively higher-level graduate education leading to such a degree OR LL.M., if related. Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: A high level of physical energy is required as the incumbent will be expected to meet with many people in many different locations in the course of a workday. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Before you apply
Federal applications are different: your resume should be 3–5 pages and mirror the language of this announcement. Read our federal resume guide first — it's the #1 reason qualified people get screened out.
Don't miss the next one.
Get an email the moment a similar federal job opens — postings can close in as little as 5 days.