Veterans Service Representative
What you'd do
The Veterans Service Representative (VSR) works in the Decision Review Operations Center (DROC). The VSR explains benefit programs and entitlement criteria, conducts interviews, identifies issues, gathers relevant evidence, adjudicates claims, authorizes payments, and inputs data necessary to generate the award and notification letter to the veteran describing the decision and the reason for it. The VSR processes attorney fees, when appropriate.
Major duties
Specific duties include: Conduct interviews in person or by telephone with veterans, representatives, and advocates. Explains the full range of VA benefits and all related programs, including disability and death compensation and pension programs, education, vocational rehabilitation, and other related entitlements, small or disadvantaged business utilization, VA health care, home loan guaranty program, life insurance, general Social Security Administration benefit programs, federal and state laws relating to domestic relations, and federal, state, and local assistance programs. Makes determinations on questions relating to adequacy of military service, adequacy of medical evidence and lay testimony to establish a claim, and evaluates evidence of income, net worth, employability, dependency, and relationship. The VSR will fully analyze, develop, and request required evidence. Adjudicates, develops and/or issues decisions, and provides notification for the most complex and sensitive claims, such as claims for PTSD, sexual trauma, secondary service-connection, Gulf War claims, original and reopened pension claims, claims for unemployability, accrued claims, and apportionment cases. Serves as an Authorizer reviewing all required work of other VSRs when a second signature is required and is responsible for ensuring accurate funds are released to the claimant. Review and approves work for technical accuracy, clarity, thoroughness, and sensitivity of notification. Makes administrative decisions and special determinations relating to qualifying military service, character of discharge, domestic relations, contested claims, homicide, presumed death, line of duty, or willful misconduct, corpus of estate, and violations of U.S. Penal Code, related attorney fees, administrative error, and fraud. Prepares Statements of the Case on authorization appeals. Makes determinations on appeal cases as to whether reconsideration of the claim is necessary and assembles all necessary supplemental evidence and data in connection with review of appeal cases for submission to the Board of Veterans Appeals, as requested. Work Schedule: Full time, Monday through Friday Compressed/Flexible: Available Telework: Not available, this is a remote position. Virtual: This is not a virtual position. Position Description/PD#: Veterans Service Representative; GS-11 PD# 02105A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement:08/12/2026. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-11 position you must have served 52 weeks at the GS-10 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience and/or education as described below: GS-11 Grade Level: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-10 in the normal line of progression for the occupation in the organization. Experience is typically gained in positions that have involved experience in the development, examination, investigation, adjudication, and authorization of claims for disability compensation, disability pension, death compensation, death pension benefits, life insurance benefits, etc. Experience is to be substantive and relevant and may have been gained in the practice of law or working with a Federal or state agency, insurance company, retirement disability, or insurance program. Specialized experience includes but is not limited to: Experience that demonstrates competence in adjudicating and authorizing veterans' claims. Experience in the development, examination, investigation, adjudication, and authorization of claims for disability compensation, disability pension, death compensation, death pension benefits, life insurance benefits, etc. Comprehensive experience applying federal, state, and local laws regarding benefit programs. OR Education Substitution: GS-10 Level: One year of Specialized experience equivalent to the GS-10 level; or education substitution of a Ph.D. or equivalent doctoral degree. Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: The work is mostly sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking, standing, bending, and carrying of light items such as papers or books. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Before you apply
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