SUPERVISORY FIREFIGHTING EQUIPMENT DISPATCHER
What you'd do
Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. The primary purpose of this position is to serve as a first level supervisor providing planning, directing, organizing, and exercising control over equipment, programs and subordinate employees assigned to the Fire and Emergency Services Flight, Fire Alarm Communication Center.
Major duties
Ability to plan, organize, and direct all the functions of the Emergency Dispatch Center, and task subordinates to meet mission requirements. Knowledge of the location and availability of emergency apparatus and equipment needed for the emergency at hand. Ability to maintain good working relations; communicate effectively both orally and in writing, and able to keep a calm and stable demeanor while dealing with emergency situations. Ability to plan, organize, and direct all the functions of the Emergency Dispatch Center, and task subordinates to meet mission requirements. Thorough knowledge of the Mass State Next Generation (NG) 911 dispatching programs. Direct emergency dispatch center operations, ensuring rapid call processing and prioritized resource deployment, and monitor NG911 and radio networks to ensure readiness. Direct the operation and integration of emergency communications infrastructure, including NG911, FES-IMS Dispatch, automatic fire alarms, and multi-band radio networks. Oversee a team managing emergency calls, alarms, and administrative requests per SOP's and Incident Command requirements. Coordinate with Incident Commanders and mutual-aid agencies to maintain situational awareness and responder safety. Exercise supervisory personnel management responsibilities by planning work to be accomplished by subordinates, setting and adjusting priorities, and preparing schedules for completion of Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. Knowledge of basic computer operations to include MS Word, Excel, and PowerPoint, which includes retrieval and input of data. Ability to operate and maintain computer equipment. Serve as the primary technical authority and POC, ensuring equipment is configured for accurate data receiving and record keeping. Act as the Fire Department IT Manager, directing the implementation, troubleshooting, and life-cycle management of IT assets and telecommunications. Give advice, counsel, or instruction to employees on both work and administrative matters. Hear and resolve complaints from employees, referring group grievances and more serious unresolved complaints to a higher-level supervisor or manager.
What you need to qualify
Experience requirements are described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, 2151 Dispatching Series, Clerical and Administrative Support Positions Group Coverage Qualification Standard . SPECIALIZED EXPERIENCE: I have, or within 120 days of the closing date of this announcement will have, one year of specialized experience at the next lower grade level (GS 07), pay band (NK-02), or equivalent (pay schedule, pay band, etc.). KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: 1. Thorough knowledge of the Mass State Next Generation (NG)911 dispatching programs. 2. Knowledge of location and availability of emergency apparatus, and equipment needed for the emergency at hand. 3. Ability to plan organizes and direct all the functions of the Emergency Dispatch Center, and task subordinates in order to meet mission requirements. 4. Knowledge of basic computer operations to include MS Word, Excel, Powerpoint, etc. Includes retrieval, and input of data. 5. Ability to maintain good working relations; communicate effectively both orally and in writing. Able to keep a calm and stable demeanor while dealing with emergency situations. 6. Ability to provide supervision and leadership. 7. Acts as POC for maintenance and service of all computer and radio programs affiliated with the Emergency Dispatch Center and Alternate Dispatch Center. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Before you apply
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