Management and Program Analyst
What you'd do
This position serves the Surgical Services and Clinical Resource Hub (CRH), acts as the senior administrator within the service, providing executive-level administrative leadership across three major campuses (West Roxbury, Jamaica Plain, Brockton) and five (5) Community-Based Outpatient Clinics (CBOCs), serving as a primary referral center for Veterans Integrated Service Networks (VISN) One (1) and select national surgical programs.
Major duties
***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties can include but are not limited to the following: Supervises the medical support assistants (MSA) supervisors and other administrative staff within surgical service and will oversee the proper functioning of all medical support assistants;, including planning and assigning work, evaluating performance, approving leave, identifying and arranging training, and taking or recommending personnel actions such as hiring, awards, promotions, and disciplinary actions as needed. Enables localized care to be supplemented by regional resources, focusing on improving accessibility through efficient administrative management of personnel and technology. Acts as a liaison with patients to facilitate their travel and coordinate after-care at their home facilities. Governs their own hubs, focusing on improving patient access and reducing reliance on community care. Participates actively in various governance forums, including daily operational huddles, weekly resource/scheduling meetings, monthly governance sessions, and quarterly strategic/performance reviews within the facility, VISN, and nationally. Serves as the principal administrator for the CRH, overseeing initiatives such as Tele-Ocular Health, transplant coordination, and the Administrative Operations Academy for VISN 1. Serves as Lead Contracting Officer's Representative (COR, Level I Certified) for Surgical Service contracts including Operating Rooms and Procedure Rooms equipment, Lung and Heart Transplant services, and special physician services; develops scopes of work, certifies vendors, reviews and reconciles invoices in Invoice Payment Processing System (IPPS) against awarded contracts, and rejects invoices outside contract scope. Develops and executes fiscal management functions across all surgical specialties, including budget formulation and execution, payroll oversight, supply chain management, space utilization, and inventory management; analyzes budget requirements and ensures fiscal management aligns with generally accepted accounting practices and Veterans Affairs (VA) financial policy. Manages the process for employee onboarding, credentialing, access, and compliance for thousands of trainees annually, ensuring emergency staffing readiness, and aligning academic affiliate rotations with supervision requirements to prevent service gaps and maintain accreditation compliance. Manages the Patient scheduling and flow, medical records management, staffing of both the administrative staff and clinical providers, performance monitoring, Compliance and Risk management, Supply Chain and Facility Maintenance, and Quality Improvement Initiatives. Oversees the maintenance of the Service staffing list, updating provider profiles, coordinating with the Credentialing department, performing necessary audits, and participating in site inspections Performs other related duties as assigned. Work Schedule: Monday through Friday; 8:00am - 4:30pm Recruitment & Relocation Incentives: Not authorized Telework: This position may be authorized for Ad-Hoc telework. Telework eligibility will be discussed during the interview process. VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies.
What you need to qualify
To qualify for this position at the GS-12 level, you must meet the following qualification requirements: English Language Proficiency - In accordance with 38 U.S.C. 7402(d), No person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. You must be proficient in basic written and spoken English in order to meet the requirements of this position .-AND- Specialized Experience: Possess one (1) year of specialized experience that equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of this position, and that is typically in or related to the work of this position. To be creditable, this experience must have been equivalent to at least the GS-11 level in the Federal service. Specialized experience includes: performing administrative and management work in a healthcare environment; overseeing care coordination, clinical operations, operating room and procedure room efficiency, efficient space utilization, optimal clinic grid usage, minimize patient wait time, and responsible for onboarding and credentialing appropriate staff aligned to patient needs; performing data analysis; and utilizing computer software programs. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. .-AND- This position includes Selective Placement Factors (SPF). SPF's are a prerequisite to appointment and represent minimum requirements for the position. Applicants who do not meet the SPF are ineligible for further consideration. Selective Placement Factors (SPF): Possess a valid state driver's license. Please do not upload a picture copy of your license with your application materials. If selected for an interview, you may be asked for a copy of your license at that time. .-AND- A Quality Ranking Factor* (QRF) has been requested by the facility to help determine which of the basically qualified applicants are likely to be better qualified for a position. *Quality Ranking Factors (QRF) are skills, knowledge, abilities, or other worker characteristics which could be expected to result in superior performance on the job. Quality ranking factors will not be used for screening but may be used as ranking criteria. Applicants with higher proficiency levels may rank above those with lower proficiency levels on a quality ranking factor. The Quality Ranking Factor for this position is: Performed work in demonstrating a documented record of providing executive- level administrative leadership over a large, multi-site, multi-disciplinary healthcare service, independently analyzing complex program and operational issues, and advising senior leadership with specific, evidence-based recommendations. NOTE: To receive credit for this experience, please be sure detailed information is included in your resume. Physical Demands: The work is primarily sedentary with routine travel between campuses and occasional VISN/national meetings. A valid driver's license is required for inter-site travel. Work Environment: Work is performed in typical office settings, with adequate lighting and climate control. Routine travel to care sites is required within the service area, necessitating standard safety precautions. Performs other related duties as assigned. Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
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