Patient Administration Technician
What you'd do
About the Position: This position is located at Shaw AFB, South Carolina. A recruitment or relocation incentive may be authorized. Salary negotiation may be available for those candidates who are new to federal service. Student Loan repayment may be authorized. Non-Federal work experience may be creditable for leave purposes. This is a Direct Hire Solicitation
Major duties
Serves as the primary agent and subject matter expert for patient registration, enrollment, and empanelment functions. Communicates systemic trends to flight leadership and collaborates on process improvements. Processes patient travel claims and performs patient movement requests. Provides patient education on travel processes, benefits, and required documentation. Provides administrative support for special patient status programs requiring precise regulatory compliance. Provides professional customer service to patients in person and by phone.
What you need to qualify
Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes, utilizing electronic healthcare databases to manage patient information or records; assisting patients with travel related inquiries; and managing patient registration. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06). OR Education: One full year of graduate level education in a field directly related to the work of the position. Note: You must attach a copy of your transcripts.) OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 18. Add the two percentages. (Note: You must attach a copy of your transcripts.)
Before you apply
Federal applications are different: your resume should be 3–5 pages and mirror the language of this announcement. Read our federal resume guide first — it's the #1 reason qualified people get screened out.
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