Program Support Assistant
What you'd do
This position is located in the Department of Veterans Affairs, Veterans Benefits Administration, Philadelphia Regional Office. The HR Staff provides human resource services to Regional Office employees and supervisors. This position is responsible for providing administrative assistance to the Human Resource Liaisons (HRLs) in the with in processing of new hires, employee benefits, fingerprints, timekeeping and other office automation support and assistance.
Major duties
Specific duties include: Provide customer service by receiving, screening and handling electronic communications, telephone calls and/or visitors Assist with the management of the Personal Identification Verification (PIV) identify proofing, registration, issuance and life cycle management. Perform fingerprinting for employees for Background Investigations ensuring that fingerprint request is completed entirely and accurately (i.e. correct DOB, SSN, other names used, etc.) and submit electronically to the Office Of Personnel Mgmt (OPM). Coordinate and conduct new employee orientations on such matters as retirement, health benefits, life insurance, Veterans military service deposits and leave administration policy/programs. Review personnel actions received for input into the human resources database (HRSmart) to ensure accuracy; determining documentation required to support the action, ensuring supporting documentation is present, and when missing, obtaining the information Organize and maintain an effective office support system ensuring that files, correspondence, publications, and regulatory material are maintained in accordance with directives and policies. Work Schedule: Full time, Monday-Friday, 7:00am - 4:30pm Compressed/Flexible: Not Available Telework:This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant, 41196O Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Bargaining Unit: No
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement:08/17/2026. TIME-IN-GRADE REQUIREMENT: As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-05 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below: GS-07 Grade Level: Specialized Experience: Applicants must have one (1) year of specialized experience equivalent to at least the GS-05 grade level or higher in the normal line of progression for the occupation in the organization. Specialized experience is defined as: Utilizing word processing, database and other automated systems; Maintaining filing systems; Performing technical work in recruitment, selection, or placement; Performing a variety of administrative support duties that includes researching, interpreting, communicating and applying moderately complex personnel policies, procedures and regulations. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: The work normally involves mental rather than physical exertion. The work is mostly sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; and carrying of light items, such as papers or books. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Before you apply
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