Lead Case Advocate
What you'd do
WHAT IS TAXPAYER ADVOCATE SERVICE? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TAS - Deputy National Taxpayer Advocate - Deputy Executive Director Case Advocacy This job (or announcement) is open to current permanent IRS competitive service employees in Taxpayer Advocate Service business units. REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
Major duties
The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Communicates TAS mission, vision, strategic plan, and values to team members and ensures the integration of all the team's goals, objectives, strategies, work plans, and work products and services. Elevates procedural/policy issues and provides technical recommendations through TAS Systemic Advocacy leadership channels to identify taxpayer issue trends and improve case processing methods. Articulates work assignments, projects, problem areas, significant issues, deadlines, and time frames for completion to the team. Leads the team in identifying, distributing, and balancing workload among employees in accordance with skill level in coordination with the manager and suggesting adjustments in the workload to ensure timely completion of the case work. Ensures that each team member has an integral role in achieving the final team product. Serves as a classroom instructor, Lead Case Advocate Training (LCAT) Instructor and coach as well as Subject Matter Expert as needed in development of training material and training classes. Works with each employee to develop individual technical training plans and tailor existing training to meet the needs of the group or the individual. Applies creativity in exploring different training methods and coordinates all training in the group with other groups and offices as needed. STANDARD POSITION DESCRIPTIONS (SPD): PD26498 Visit the IRS SPD Library to access the position descriptions.
What you need to qualify
Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement. SPECIALIZED EXPERIENCE:GS-12 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience must include: Advising and assisting taxpayers or their representatives in meeting the taxpayer's Federal tax obligations; Experience in accounting, examination, return processing, collection and/or Taxpayer Advocate Service techniques and of general business practices sufficient to independently process the complete range of cases; Advocating for taxpayers with significant hardship as defined in IRC 7811; Resolving case issues, and negotiating with, influencing, or persuading other IRS Operating Divisions (ODs), e.g., through the issuance of an Operational Assistance Order (OAR), on a full range of individual and business tax returns; Experience with tax administration issues affecting taxpayers, including identifying trends in casework and recommending appropriate action; Composing written communications throughout the process of resolving cases, e.g. initiating OARs and letters to taxpayers and their representatives for the purpose of resolving tax account issues and/or providing education regarding tax obligations, responsibilities, rights and options, including possible adverse consequences of decisions; Applying technical tax law based on the Internal Revenue Code and Regulations, making hardship determinations, conferring with subject matter experts or Counsel in developing a strategy for advocating and resolving a taxpayer's issue; Preparing and executing case action plans to advocate for case resolution for taxpayers, representatives or Congressional offices. AND You must also meet the following requirement(s): TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens" TIME IN GRADE (TIG): For positions above the GS-05, applicants must meet applicable time-in-grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-05, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03 or 04 positions. For more information on qualifications please refer to OPM's Qualifications Standards.
Before you apply
Federal applications are different: your resume should be 3–5 pages and mirror the language of this announcement. Read our federal resume guide first — it's the #1 reason qualified people get screened out.
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