Veterans Outreach Program Specialist
What you'd do
Serve as the principle outreach staff member for VA Eastern Kansas Healthcare System (VAEKHCS) and to provide outreach services to all individuals eligible for VAEKHCS services including all combat theater veterans and their families, veterans sexually traumatized while on active duty, families of service members who die while on active duty, and any new cohorts of veterans who become eligible for VAEKHCS services as they transition from the combat zone to civilian life.
Major duties
Establishes outreach service provision in the VAEKHCS Veteran Service Area with military installations, Reserve and National Guard facilities within a designated geographical area. The incumbent provides transitional assistance program briefings to Military, Reserve, and National Guard personnel transitioning from combat service/active duty. Develops and distributes outreach materials to include brochures, fact sheets, web content, and other targeted information which highlights VAEKHCS services and locations. Works with local and regional media including television, radio, and print media, to alert newly returning service members and their families to VAEKHCS services and activities. Provides training and information to VA staff, other federal agencies, and community agencies regarding both VAEKHCS services and the combat/GWOT experience. Develops and maintains working relationships with a network of service provision agencies and individuals in all areas relevant to transitioning combat service members and their families. Organizes and participates in a myriad of community activities and events that are likely to have combat veterans present such as "Welcome Home" parades and picnics, Veteran Service Organization meetings and events, combat service recognition events, etc. Assists transitioning combat veterans and their families in understanding their rights in addition to their responsibilities. Maintains a liaison with veteran service organizations, community groups, and others whose interest is in helping and protecting veterans, their families, and their representatives. Assists patients, their families and representatives, and facility staff members in recognizing and removing institutional barriers to the provision of optimum readjustment counseling to transitioning combat veterans and their families. Identifies existing and potential problem areas, suggests solutions or alternatives to existing procedures which contribute to these problems. Acts to resolve problems, expedite services, or implement necessary corrective measures within established policies and where appropriate. Has overall responsibility for the resolution of client problems which arise. Serves as an "advocate" for clients throughout the facility. Identifies existing/potential problem areas and suggests solutions or alternatives to existing procedures which contribute to these problems. Provides input into the conduct of and may be responsible for the maintenance of the files and records pertaining to client surveys. Prepares and maintains client records/administrative records and reports in accordance with program guidelines and policies; implements legal and ethical standards of conduct, privacy, and confidentiality. Participates in administrative, staff, clinical, and in-service meetings at the VAEKHCS and at other locations as directed by the Team Leader. Completes all required VA, VHA and Readjustment Counseling Service (RCS) mandatory training annually. Performs other related duties as assigned. Work Schedule: 7:30AM - 4:00PM or 8:00AM - 4:30PM Telework: Ad-hoc Virtual: This is not a virtual position. Position Description/PD#: Veterans Outreach Program Specialist/PD100480 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/10/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience (GS-11): You must have one year of specialized experience equivalent to at least the next lower grade GS-9 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Working with in the community, developing, planning, scheduling, and conducting outreach events, and referral processes. Creating and presenting formal briefings to a variety of individuals with various education, environmental, ethics and cultural backgrounds. Developing, managing, and distributing outreach materials to include brochures, presentation, flyers, fact sheets, web content, and other targeted information which highlights services and locations. Preparing and maintaining records including documentation of contacts, clients visits and administrative activities in accordance with program guidelines and polices. Preparing and providing accurate reports and cursory analysis on outreach data as assigned in accordance with program requirements. .OR Education: To qualify based on education for this grade level you must have a Ph.D. or equivalent degree OR (3) full years of progressively higher level graduate education leading to such a degree OR LL.M., if related. OR Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and graduate level education in excess of the first year or 18 semester hours. Physical Requirements: Physical aspects associated with work required of this assignment are typical for the occupation and would generally not require a pre-placement examination. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Before you apply
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