Lead Management and Program Analyst
What you'd do
Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As a Lead Management and Program Analyst, you will direct a cross-functional team, drive Salesforce product strategy, lead Agile development, conduct program analysis, engage stakeholders, and deliver solutions supporting OCON acquisition operations.
Major duties
Serve as the senior lead analyst and product owner, providing functional and technical leadership for a Salesforce platform supporting OCON acquisition operations. Direct a diverse team of analysts, technical specialists, and developers, balancing workloads, fostering collaboration, mentoring staff, and ensuring effective execution of mission priorities. Define and maintain the product vision and roadmap, apply Agile and Scrum methodologies, and drive continuous improvement initiatives to align system capabilities with evolving mission and regulatory requirements. Conduct complex organizational and program analyses, evaluate business processes, validate data accuracy, and develop actionable recommendations to enhance acquisition mission performance and support executive decision-making. Lead stakeholder alignment activities, facilitate transparent communication, negotiate competing priorities, and represent OCON in collaborative forums to ensure solutions meet strategic objectives and operational needs. Maintain awareness of Federal Acquisition Regulation, DHS and USCIS policies, and IT standards, providing authoritative guidance to inform system strategy, product direction, and compliance with organizational and regulatory requirements. Apply advanced Agile and Scrum practices to manage product development activities, including backlog management, sprint planning, user story development, and prioritization to optimize team performance and deliver mission value. Identify opportunities for process improvements, recommend training and workforce development initiatives, and support performance management to strengthen organizational effectiveness and operational controls. Prepare and deliver leadership briefings, reports, and recommendations regarding program performance, organizational risks, resource requirements, and future initiatives to inform executive decision-making. Coordinate with technical teams and stakeholders to enhance system functionality, improve reporting capabilities, strengthen data accuracy, and guide the modernization of enterprise business solutions supporting acquisition operations.
What you need to qualify
The qualifications for this position must be met by 11:59 PM (Eastern Time) on 08/19/2026. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 08/19/2026. GS-14: You qualify at the GS-14 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-13 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the majority of the following duties: Experience in planning, assigning, and evaluating work related to government contracting and procurement systems, processes, and programs. Experience leading cross-functional teams in the development, implementation, or modernization of enterprise business solutions, preferably using Salesforce or similar platforms. Demonstrated expertise in Agile methodologies and Scrum practices for managing product development, backlog prioritization, sprint planning, and continuous improvement initiatives. Proven ability to conduct complex management and program analysis, including strategic planning, business process evaluation, performance measurement, and development of actionable recommendations for organizational improvement. Experience engaging and negotiating with senior stakeholders, facilitating consensus, resolving conflicting priorities, and translating technical concepts into business requirements. Strong communication and leadership skills, with a track record of preparing executive-level briefings, reports, and recommendations, and mentoring team members to enhance analytical and collaborative capabilities. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 08/19/2026. You must upload your resume under the "Resume" category. Resumes submitted under the "Other Documents" category will not be considered. Your most recently submitted resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. Limit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages. To help ensure your resume remains clear and easy to read, we recommend using margins of at least 0.8 inches and a font size of at least 11 point. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service.
Before you apply
Federal applications are different: your resume should be 3–5 pages and mirror the language of this announcement. Read our federal resume guide first — it's the #1 reason qualified people get screened out.
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