Program Support Assistant
What you'd do
This vacancy is for a GS-0303-7, Program Support Assistant located in the Department of Homeland Security, U.S. Coast Guard, TRACEN PETALUMA FAC ENG - STRUCTURES in PETALUMA, California.
Major duties
You will serve as a Program Support Assistant and be responsible for providing administrative and technical work in support of facilities maintenance activities. Being a Coast Guard civilian makes you a valuable member of the Coast Guard team. Typical work assignments include: Conducting data entry and retrieval, report preparation, and statistical analysis for facilities maintenance utilizing computer software. Updating database to add, remove, revise, or replace equipment information and establishing or modifying preventive maintenance requirements and due dates and entering work order completion data, reviewing for clarity and logical sequence of events. Serving as a liaison between users and Shore Asset Management (SAM) Technical Support. Providing customer service by screening telephone calls and visitor requests, and answering procedural questions Entering facility and housing work requests into computer software. Maintaining contact with maintenance technicians to relay, receive, and clarify information. Coordinating base access for contracted personnel. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Reasonable Accommodation Information
What you need to qualify
To qualify at the GS-7 grade level, your resume must demonstrate at least one (1) full year of specialized experience equivalent to at least the GS-6 grade level in the federal sector. Specialized experience is experience that has equipped you with the ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. Examples of specialized experience include performing the following types of tasks on a regular basis. Utilizing various office automation systems including Microsoft Office Suite, Publisher, Adobe Acrobat, Microsoft Excel and computerized database management software to track equipment information, modify preventive maintenance repairs and service requests, enter and retrieve data, manage files, prepare reports or perform statistical analysis. Prioritizing multiple tasks, managing records, scheduling meetings, screening calls and visitor requests, responding to correspondence; Processing, routing, and tracking facility related invoices or work requests. Responding to phone calls, emails, and in-person questions with clear, accurate information regarding policies or procedures. NOTE: All experience statements (i.e., duties, specialized experience, or related applicable assessment) copied from this announcement and pasted into your resume will not be considered as a demonstration of your qualifications for this position. NOTE: Education cannot be substituted for experience at this grade level. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Before you apply
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