Program Support Assistant (OA)
What you'd do
The Program Support Assistant (OA) position is located in the Office of the Mental Health Service line at the VA Southern Oregon Rehabilitation Center and Clinics at White City, Oregon. The primary purpose of the position is to provide program and administrative support to the Administrative Officer.
Major duties
The Program Support Assistant (OA) provides technical and program support on all administrative and management functions including but not limited to: planning, programming, assessments, inspections, budgeting, training, data processing, personnel, equipment, property and logistics management, reporting and general office management. The Program Support Assistant (OA) is responsible for tracking financial, personnel, supply, contracting, procurement and other administrative transactions for the department. Major duties include but are not limited to: Assists with personnel management functions in recruitment and staffing, incentive awards, employee relations, and training. Prepares various personnel action and recruitment forms to be submitted to human resources. Performs necessary research related to human resources management issues. Makes recommendation to the AC in projecting staffing plans, appraisals, and training requests. Maintains service organizational chart and functional statements/position descriptions. Prepares and monitors various workload and cost reports. Analyzes each cost item pertaining to labor, training, travel, space requirements, equipment, pay estimates for contractors, supplies, purchases, etc., to determine proper sequence required for each action. Develops monthly variance reports and submits to the Administrative Officer for review and approval. Coordinates the submission of reports of survey, budgets, management briefing, and other similar reports from the subunits. Monitors fiscal resources of the organization, assisting the Administrative Officer in projection. Prepares requests for replacement or new equipment with appropriate justifications. Maintains office equipment, prepares requests for repair, and processes documents necessary for payment. Serves as the focal point in the office for processing training requests. Schedules and monitors program meetings, to include development and communication of agendas and minutes. Assists the AO with studies of quality improvement, manpower, space, and equipment utilization. Assists management and technical subject matter experts in various subunits with collecting data and metrics that are leveraged within a variety of operational reports that support the program and/or the combined organization's routine needs. Establishes protocols for incoming data, organizes computerized data sets, and retrieves computerized data. Performs work related to the acquisition and/or development of program information and resource materials/personnel. Identifies and conducts special project needs. Establishes, implements, and monitors control and filing systems for documents, pending actions, and completed actions. Maintains calendars and schedules meetings/appointment. Assists with the planning, coordination, and implementation of special event activities and development of informational handouts, brochures, and guideline materials. Interprets VA administrative policies, assists in developing or implementing local policies, defining administrative requirements and/or providing advice to management on related issues. Provides general clerical public contact support services such as answering the telephone, referring visitors, or providing information about the office, its functions, and standard operating procedures, as well as similar information. Processes incoming and outgoing materials such as correspondence, reports, emails, memoranda, and other forms of written communication. Performs other related duties as assigned. Work Schedule: Monday - Friday, 8:00am to 4:30pm PST Telework: Not authorized. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (OA)/PD902260 Relocation/Recruitment Incentives: Not authorized. Critical Skills Incentive (CSI): Not approved. Permanent Change of Station (PCS): Not authorized.
What you need to qualify
To qualify for this position, applicants must meet all requirements within 30 days of the closing date of this announcement, 08/17/2026. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-6) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Performing clerical/administrative duties in an office environment; managing, compiling and tracking data; analyzing data using qualitative and quantitative techniques; providing guidance and support to operating programs; preparing correspondence, reports, memoranda, and other forms of written communication; utilizing office automation software and maintaining files. NOTE: Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position AND the number of hours a week spent in such employment. Proficiency Requirement: In addition to meeting experience requirements, applicants must be able to type 40 words per minute. Applicants may meet these requirements by passing the appropriate performance test, presenting a certificate of proficiency from a school or other organization authorized to issue such certificates by the Office of Personnel Management local office, or by self-certifying their proficiency. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Before you apply
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