Program Support Assistant
What you'd do
The incumbent serves within the Medical Administration Service (MAS) as the facility's central authority for the development, implementation, maintenance, modification, inactivation, reactivation, and cancellation of clinic profiles supporting all clinical services. The incumbent performs a broad range of administrative analytical and evaluative duties involving the interpretation of regulatory guidance and assessment of operational requirements.
Major duties
The incumbent will perform a variety of duties, including but not limited to the following: Establishes, builds, modifies, inactivates, reactivates, consolidates, and cancels clinic profiles based on approved operational requirements. Analyzes requests from service chiefs, providers, administrative officers, and other stakeholders to determine the operational, workload, access, and revenue implications of proposed clinic actions. Reviews and validates profile elements such as clinic name conventions, credit stop and secondary stop assignment, provider mapping, appointment length, overbooks, disposition patterns, and scheduling grids. Evaluates the downstream effect of clinic profile decisions on patient flow, template availability, provider utilization, recall capability, encounter completion, and data reliability used for management reporting. Exercises independent judgment in resolving complex profile issues. Develops, compiles, and analyzes recurring and ad hoc reports pertaining to clinic utilization, provider productivity, appointment availability, encounter completion, clinic cancellations, workload capture, and other indicators associated with the effectiveness of clinic profile management. Prepares findings, recommendations, and supporting analyses for MAS leadership and program official regarding clinic optimization, profile standardization, and corrective actions necessary. Resolving issues that may have facility-wide impact, particularly where inaccurate clinic profile construction could reduce provider productivity, limit Veteran access, create billable encounters, or compromise workload credit. Conducts systematic reviews and quality assessments of active and proposed clinic profiles to ensure compliance with applicable public laws, regulations, and guidance governing scheduling, workload capture, billing and ambulatory care integrity. Work Schedule: Monday - Friday, 8:00am - 4:30pm Position Description Title/PD#: Program Support Assistant/674-013210 Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Physical Requirements: The work is sedentary. Some work may require movement between offices, hospitals, warehouses, and similar areas for meetings and to conduct work. Work may also require walking/standing, in conjunctions with travel to and attendance at meetings and/or conferences away from the work site. Incumbent may carry and lift light items weighing less than 15 pounds.
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/17/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: You will be rated on the following Competencies for this position: GS-06 grade level: One year of specialized experience equivalent to the GS-05 grade level in the federal service; experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Performing administrative and clerical support duties such as, scheduling and coordinating meetings, responding to email and written requests; Collecting, analyzing, and tracking data for reporting on cases and status of suspense items; Understanding and applying laws, VA regulations and guidelines, and facility directives accurately; Organizing office procedures and reports; Performing office automation duties using various software applications such as databases, spreadsheets, and software programs to support the department needs. You will be rated on the following Competencies for this position: Reasoning Technical Competence Technical Creditability Analysis and Problem Solving There is no educational substitution for the GS-06 level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Some work may require movement between offices, hospitals, warehouses, and similar areas for meetings and to conduct work. Work may also require walking/standing, in conjunctions with travel to and attendance at meetings and/or conferences away from the work site. Incumbent may carry and lift light items weighing less than 15 pounds For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
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