Lead Medical Support Assistant
What you'd do
This position is located in Care Navigation/Community Care service at the Chillicothe VA Medical Center. The Lead Medical Support Assistant (MSA) is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings
Major duties
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties Include but are not limited to: Serves as a subject matter expert for community care processes, including scheduling. Coordinates workflow processes of outpatient scheduling for all appointments for designated teams. Makes changes to improve any work delays on an as-needed basis. Monitors team members medical record retrieval attempts and documentation. Ensures all patients are seen within time constraints established by the National Office of Community Care. Collaborates with external Community Care stakeholders in addressing the needs of the Veteran patient, as required to resolve issues. Ensures timely response to patients/caller that potentially have an emergent or urgent care need through prompt identification of problem and referral. Participates in data collection, audits, and program documentation. Keeps assigned team members informed and updated concerning appropriate administration regulations. Formulates reports for integrated teams for process improvement regarding consult timeliness. Work Schedule: Monday - Friday 7:30a.m. to 4:00p.m. Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade) Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA. Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement). Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 93653-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
What you need to qualify
Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Education: High school diploma or transcript (including homeschooling), General Education Development (GED) certificate, Proficiency certificate issued by a State or Territorial Board or Department of Education, Post-high school education. Physical Requirements: The work is primarily sedentary, although some walking, bending and light lifting may be required. The incumbent is located at an on-site location in a typical office setting within Care Navigation Center. The work area is adequately lighted, heated, and ventilated. English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f). May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: To qualify for the GS-07 level, you must have one year of experience equivalent to the next lower grade level GS-6. Experience at the GS-6 includes but is not limited to: setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics, and makes adjustments as necessary; develops and/or maintains effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; prepares correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc.); and, monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure. In addition to the experience above, the candidate must demonstrate the following Knowledge, Skills, and Abilities: Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community. Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines. Ability to provide staff development and training. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-7.
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