Program Support Assistant - Mental Health
What you'd do
This position is assigned to the Office of Mental Health and provides a wide variety of support functions.
Major duties
Major duties of this position include but are not limited to: Compiles, prepares, and provides assistance in developing statistical data and special reports, compiling/preparing drafts and finalizing papers and/or similar instructional materials in support of program specialties. Maintain a database of contact/evaluation requirements, schedules for care plan reviews and ongoing monitoring. Tracks the provision and use of safety plans. Establish protocols for incoming data, organizes computerized data sets, and retrieves computerized data. Supports Operation Save by arranging for supplies and room setup, coordinating training with services and tracking program completions. Serves as Primary Timekeeper for a T&L, posting schedules and filling in as back-up timekeepers for other T&Ls. Will be considered the subject matter expert for time and attendance. Perform office automation duties using such software applications as electronic mail, desktop publishing, calendar, spreadsheets, and database and/or graphics. Work Schedule: Monday-Friday, 7:30am-4:00pm or 8:00am-4:30pm (Subject to change based on the needs of the Agency) Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant - Mental Health/PD84388A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/17/2026. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience with general office duties such as arranging meetings, providing administrative support to a team, composing correspondence, preparation and maintenance of personnel forms. Experience with setting goals and priorities within the organization, administrative policy/procedures, and recurring reports. Experience performing a variety of computerized office duties using electronic mail, desktop publishing, calendar, and several different database programs such as Microsoft Office. Experience with maintaining the confidentiality and security of health information in compliance with relevant privacy laws and regulations. Experience with managing procurement procedures to acquire office goods and services, reconciling accounts, and facilitating fund transfers. Experience managing timekeeping and attendance records. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed four (4) years of education above high school level in any field which high school graduation or the equivalent is a pre-requisite. This education must have been obtained in an accredited business or technical school, junior college, college or university. Note: Transcripts are required. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an equivalent combination of successfully completed post-high school education (beyond the second year of first 60 semester hours) and specialized experience which meet the total experience requirements for this grade level. Note: Transcripts are required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
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