Program Support Assistant
What you'd do
This position is under the Surgical Service and is located in the Surgical Services Office of the Chief (OOC) which is under the umbrella of Chief of Staff. The Program Support Assistant (PSA) is responsible for orientation, training and documentation compliance for all Surgical Service Providers, Residents, Medical Students, and Health Technicians. This requires working relationships with all sections of the service, other services within the facility, and with affiliated teaching institutions.
Major duties
Duties include but not limited to: Assists Surgical Service as needed to ensure dictation and documentation are performed within established timeframes Ensures that facility and service medical record policies are being followed Ensures that the Surgical Services competency policies and SOPs are updated and current Answers questions concerning policies and procedures related to office support services Orders supplies for the Surgical Services Responsible for calling patients to reschedule or cancel appointments, updating the Recall Reminder, Electronic Wait List, and consults in CPRS as required Submit medication refill requests that are received in the form of secure messaging, voicemails, answered phone calls, or the patient physically visiting the Specialty Clinic Required to manage the minutes and make preparations for all meetings involving the section and staff Assist the Clinic Manager on administrative tasks and other duties as assigned Assists in the planning, review, and reporting of data/statistical results of program/project studies Maintains an electronic log for all Release of Information requests, ensuring they are completed correctly, and within the mandate time not to exceed 14 calendar days upon receipt Pull consult reports for the clinic and distribute them daily to the providers for triage Maintains automated system of program-specific data to track suspense items such as patient scheduling, patient flow, staff workload, program development milestones, progress reports, expenditures, and compliance of directives and strategies and prepares information Other duties as assigned Work Schedule: Monday - Friday, 800-1630 PST Position Description/PD#: Program Support Assistant/PD114230 Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized
What you need to qualify
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/20/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Office Automation, Correspondence Management, Records Management, Filing Systems, Administrative Support, Supply Coordination, Liaison, Customer Interaction, Report Preparation, and Data Compilation. You will be rated on the following Competencies for this position: Accountability Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The position requires walking; standing; bending; carrying of light items such as papers, books, etc. and prolonged periods of sitting. In addition, the incumbent must be able to handle difficult problem solving situations. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Before you apply
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