SUPERVISORY IT SPECIALIST (CUSTSPT) (TITLE 5)
What you'd do
This is a National Guard Title 5 Excepted Service Position. This is a Permanent GS-2210-12 SUPERVISORY IT SPECIALIST (CUSTSPT) (TITLE 5), Position Description Number T57023P1 and is part of the MO Directorate of Information Management.
Major duties
Operates with customer's best interests in mind. Provides customer training on IT systems and processes as required. Performs other duties as assigned. Establishes performance standards and evaluates employee performance. Reviews and recommends approval of, candidates for promotions and recognition. Gives advice, counsels, or instructs individual employees, on both work and administrative matters. Develops and evaluates performance standards. Reviews and makes decisions on serious disciplinary actions involving employees and makes decisions on work problems presented by subordinates. Determines and approves training needs and establishes formal training plans. Demonstrates a broad working knowledge of the organization's products, services and operations, such as processes and procedures required to support the operations of the Service Desk. Maintains knowledge of expertise area through research, education, training, and on the job experiences. Develops and manages customer service performance requirements. Researches, evaluates and provides feedback on problematic trends and patterns on customer support requirements. Develops and maintains problem tracking and resolution databases. Provides computer resource acquisition management support and oversight of information technology assets. Contributes to developing customer support policies, procedures and standards.
What you need to qualify
GS-12 SPECIALIZED EXPERIENCE: Must possess possess one year of specialized experience, education or training equivalent to at least the GS 11 grade level that demonstrates the ability to plan, schedule, control and direct a communications and information systems function; perform long-term planning and organizational development of a computer and communications network support function; initiate, plan, organize and carry out assignments, coordinate work with others and determine the approach and methodology to be used; and lead, direct and assign work of personnel? DOD Information Awareness Certification Requirements: The employee must obtain and maintain at a minimum a Secret security clearance. Incumbent must possess or be able to obtain and maintain certifications per DoD Directive8570.1-M,AR 25-2, and as detailed in the Information Assurance (IA) Training and Certification Best Business Practice (BBP). Failure to satisfactorily obtain and maintain required certifications in accordance with the listed publications are grounds for termination. Selectee is required to satisfactorily complete the appropriate training and obtain the required certification/recertification for this position as outlined in DoD Publication8570.01-M,Information Assurance Workforce Improvement Program, dated 19 December 2005 (incorporating Change 1 dated 15 May 2008). Priority Placement Information: Applicants who meet one of the DoD Priority Placement Program categories below are eligible to apply with this preference. (See Required Documents section) Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible" Priority Placement Program, DoD Retained Grade
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