Lead Transportation Assistant
What you'd do
This position is located in the Veteran Transportation Service at VA St. Louis Health Care System - John J. Cochran Veterans Hospital in St. Louis, MO. The Lead Transportation Assistant acts as primary contact to Veterans for transportation needs. The three major areas of responsibility are: (1) scheduling, data collection, & tracking support; (2) consult management responsibilities; (3) program support responsibilities.
Major duties
***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Major duties and responsibilities include but not limited to: Leader Duties Distributing and balancing daily workload among employees according to workflow, specialization, priorities, and available resources to ensure timely completion Estimating completion times, maintaining work accomplishment records, tracking time expended, and preparing production and workload reports for supervisory review Instructing and training employees in tasks, techniques, procedures, policies, and directives while providing guidance, references, and on-the-job training Reviewing completed and ongoing work to ensure established procedures, quality standards, methods, and deadlines are consistently met Monitoring working conditions, employee concerns, leave requests, safety issues, and informal complaints, resolving routine matters and referring significant concerns appropriately Reporting employee performance, training needs, conduct concerns, recognition, reassignment, promotions, and personnel requirements while obtaining supervisory guidance on operational issues Scheduling, Data Collection & Tracking Support Coordinating consult management, appointment scheduling, and admissions scheduling while collecting and tracking workload and statistical information supporting VTS operations Evaluating documents, forms, applications, and reports for completeness, accuracy, omissions, and inconsistencies while ensuring information is accurately entered Aggregating and analyzing data from multiple sources, including DSS extracts, to verify workload and identify discrepancies, trends, and performance measures Maintaining automated tracking systems to monitor workload, milestones, progress reports, trends, performance measures, compliance strategies, and program requirements Coordinating with EMS, VTN, DAV, VFW, and other transportation providers to exchange information and support effective Veteran transportation services Performance Measures Support Coordinating service practices designed to reduce patient waits and delays while improving timely delivery of consultation and transportation-related services Planning and monitoring consult workflows to ensure internal consultations are processed appropriately and completed within established procedures and timeframes Utilizing VISTA, CPRS, and SharePoint systems to process, monitor, and track internal consultations and related patient service requirements Administering quality monitors for internal consultation processes to measure effectiveness, identify deficiencies, and support staff education and continuous improvement Coordination, Program Planning & Advisory Services Planning and organizing daily VTS operations, coordinating program flow, workload requirements, support functions, resources, vehicles, equipment, and space Coordinating program support involving systems management, operations, workload forecasting, data review, reporting, vehicle maintenance, and other specialized VTS functions Reviewing and validating VTS workload, including outpatient visits and surgical admissions, ensuring accurate daily workload capture, reporting, and required notifications Providing technical and management guidance for electronic records, driver scheduling, space utilization, vehicle support, and related operational services Advising supervisors and operating managers on VTS requirements, resource implications, workload trends, performance results, and service capabilities supporting organizational objectives Work Schedule: Monday to Friday; 07:30 a.m. to 04:00 p.m. Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not Approved
What you need to qualify
Minimum Requirement: The following are minimum requirements for appointment as a Lead Transportation Assistant in the Veterans Health Administration (VHA), which all applicants must meet. Specialized Experience (GS-07): You must have one (1) year of specialized experience that equipped you with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level (i.e., GS-06). Qualifying examples of specialized experience would typically include but are not limited to: resolving problems, issues, and situations occurring in daily program activities while establishing and maintaining effective working relationships; communicating effectively with a wide variety of staff from different educational and skill levels and providing clear instructions and interpretations; preparing and producing written instructions and a variety of correspondence; managing emergency situations and responding appropriately to unexpected operational circumstances; and using Microsoft software and other software programs necessary to perform assigned duties (CLEAR DETAILS OF EXPERIENCE REQUIRED: Your resume must show complete information for each job entry, such as beginning and ending dates of employment, duties performed, and/or total hours worked per week.) For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Before you apply
Federal applications are different: your resume should be 3–5 pages and mirror the language of this announcement. Read our federal resume guide first — it's the #1 reason qualified people get screened out.
Don't miss the next one.
Get an email the moment a similar federal job opens — postings can close in as little as 5 days.