Stakeholder Connections Branch Chief
What you'd do
As a Stakeholder Connections Branch Chief, you will oversee the Acquisition Solutions Development (ASD)-wide customer engagement strategy and work closely with directors across the Portfolio to manage customer engagement and business development initiatives. Location of position: Federal Acquisition Service (FAS) - Office of Acquisition Solutions Development (ASD). We are currently filling one vacancy, but additional vacancies may be filled as needed.
Major duties
Oversees and manages ASD-wide customer engagement strategy, initiatives, and programs. Ensures customer engagement initiatives and programs across ASD to maximize effectiveness and minimize operational redundancies. Assesses and influences the direction of the ASD customer relationship focus. Collaborates with ASD business line representatives to develop and implement strategies and tools that help ASD use customer insights to enhance business development and customer engagement planning, activities, and customer service delivery. Researches unique customer needs matches these needs to ASD products and services, and directs precision marketing efforts to present the best possible solutions to targeted customers. Works with the communications team to develop customer awareness of the value of ASD products and services through website enhancement, customer friendly language, and high quality customer service. Improves return-on-investment for customer engagement activities to accomplish program objectives in a cost-effective manner. Manages customer engagement branch staff members' performance by helping to set annual goals, monitoring progress on day-to-day responsibilities, providing feedback on documents and presentations, and evaluating performance. Works closely with senior federal managers at agencies to promote increased customer use of ASD products and services and measures customer satisfaction with the customer experience.
What you need to qualify
To evaluate your qualifications, your resume must clearly demonstrate how you meet the specialized experience described below. Your resume must not exceed two pages. To ensure your qualifications can be fully evaluated, we recommend including the following information: Name, address, telephone number, email address; Job Title (if Federal Service, provide series and grade; if not in GS plan, provide GS equivalent grade); Relevant work experience—should include employer name, job title, start and end dates (month/year), the number of hours worked per week and descriptions that explain how you meet the required qualifications in the job announcement. Education, certifications or licensures—If the job announcement requires any education, certifications or licensures, make sure to include the required information and any required documents like transcripts. Your resume should contain enough information to make a valid determination that you fully meet experience requirements for each grade level you are applying to. If you do not provide enough information for us to determine your qualifications, you may be rated ineligible. If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume. The GS-14 salary range starts at $127,829 per year. To qualify, you must have at least one year of specialized experience equivalent to the GS-13 level or higher in the Federal service. Specialized experience is experience in the management of agency Information Technology client relations. This experience must include: Development and execution of IT acquisition strategies, including functional and technical requirements necessary to meet client needs. Planning and executing established customer support goals with a business development focus; establishing and maintaining customer relationships. Preparing and conducting customer briefings, seminars, and site visits conducting face-to-face interactions with program and contracting support staff. Research and presenting findings for IT integration opportunities as well as related professional services projects. Performing business development and project management in a cost-reimbursable, fee-for-service environment. Technical leadership, providing technical advice and managing technical experts in information system technology and awareness of emerging technologies in order to provide recommendations on organizational requirements.
Before you apply
Federal applications are different: your resume should be 3–5 pages and mirror the language of this announcement. Read our federal resume guide first — it's the #1 reason qualified people get screened out.
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