Customer Service Assistant
What you'd do
GPO employees possess a diverse array of talent in many administrative fields and trades. We provide other agencies with innovative services for the printing, publishing, storage, and distribution of digital content. If you are an energetic, inventive individual looking for a challenging, yet rewarding career opportunity, GPO may be the place for you. This position is part of the Government Publication Sales, Government Publishing Office in Pueblo, Colorado.
Major duties
Navigates multiple systems and applications to research, analyze, and resolve customer inquiries, and provides agency related information. Downloads orders from customer web order pages, emails, call center applications, and File Transfer sites. Create or maintain databases, spreadsheets, reports and statements as needed utilizing Microsoft office applications Access and Excel or equivalent software. Maintains various websites performing updates to back-end data to include creation of pdf and image content. Research new procedures and processes that enhance the overall operation of the department.
What you need to qualify
To qualify for the Customer Service Assistant, PG -0301-7, you must meet the following requirements: (1) One year of specialized experience at the PG-05 (or equivalent) level or higher. Specialized experience includes: 1) performing accounting maintenance, data entry, and accounting corrections; 2) communicating information to internal and external stakeholders on orders, audits, and account reconciliations; and 3) providing guidance to lower-level Customer Service Assistants. OR 1 full year of graduate-level education OR Superior academic achievement OR A combination of education and experience as described above. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Only experience and education obtained by the closing date of this announcement will be considered. All qualification requirements must be met by the closing date of this announcement (08/24/2026) to be considered.
Before you apply
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