SUPV IT SPECIALIST (CUSTSPT/PROJMGT)
What you'd do
This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. It is in the Supervision/Management Work Category at the Senior Work Level within the CES Occupational Structure. It is located in the DISA-IT318.
Major duties
Serves as a Branch Chief, responsible for directing and supervising employees highly skilled in customer support. Responsible for the overall management of functions and staff required to support the planning and delivery of customer support services – including troubleshooting, customer assistance, and or/training – in response customer requirements. Planning, directing, reviewing, and coordinating the efforts of work operations. Manages and directs accomplishment of highly critical missions and functions of the organization supported. Continually keeps abreast of "state-of-the-art" advanced technology and new developments in the field. Studies appropriate journals, participates in computer user technical seminars, maintains contacts with vendor personnel, and takes other actions as appropriate to maintain up-to-date knowledge in the field. Serves as a technical information source both within and outside the command.
What you need to qualify
In order to qualify for this position, you must meet the requirements described below. Basic Requirements: Applicants must demonstrate on their resume that they have IT-related experience demonstrating each of the four competencies listed below. - Attention to Detail - Customer Service - Oral Communication - Problem Solving Qualifying Experience: To qualify at the GG-14, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service. For this position, qualifying experience is defined as: Leadership in IT project management and customer support, managing IT portfolios aligned with mission priorities, overseeing the full lifecycle of IT systems development and acquisitions, including troubleshooting, OR performing supervisory duties such as performance evaluations, mentorship, and strategic operational planning. Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume. All qualifications must be met within 30 days after the closing date of this announcement.
Before you apply
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